Senior B2B Operations Manager

🔥 14 minutes ago

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Stapelstein

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Stapelstein is a German maker of modular, durable play and balance products for babies, children and families that encourage movement, motor development and creative play. The company designs and sells foam elements, balance boards, mats and seating products made from recyclable, non-toxic EPP material, manufactured sustainably in Germany. Stapelstein sells directly to consumers and institutions via its online shop and retail partners, partners with educators and therapists, and positions itself as a purpose-driven brand reinvesting profits to promote playful movement and wellbeing in everyday life.

📋 Description

• Development of processes, data flows and ways of working for the B2B area • Functional responsibility for mapping B2B processes in the CRM • Identifying bottlenecks in data maintenance and workflows and formulating requirements for structure and automation • Implementing new workflows together with involved teams — from lead qualification and onboarding to pricing and terms logic, partner communication and shop processes • Building and managing B2B processes from lead qualification and onboarding to ongoing partner support • Interface work with CRM, Automation, Data & AI and IT • Connecting Sales, Supply Chain, Finance and Product to ensure smooth operations • Driving cross-functional projects • Defining and tracking central KPIs such as conversion rate, pipeline velocity, lead quality and customer value • Building reporting for operational management • Creating and embedding best-practice playbooks and SOPs • Responsible for B2B newsletters and partner communications, including analysis of open rate, CTR and conversions • Developing and maintaining pricing and terms logic in the shop and CRM • Managing the B2B shop and Education Shop including product access, collections, bundles and minor adjustments • Supporting the shop migration • Ensuring the quality, completeness and accuracy of product data

🎯 Requirements

• 3–4+ years of experience in a sales organization, commercial/sales operations, strategy consulting or a scale-up • Background in strategy consulting or business development is a plus • Ideally experience with HubSpot • Confident handling of CRM systems and digital workflows • Hands-on generalist with process and systems thinking • Experience independently leading complex cross-functional projects — from scoping and business case through implementation to anchoring in the team • Entrepreneurial mindset and independent, well-founded decision-making • Strong analytical skills and confident handling of large datasets and spreadsheets • High affinity for AI and data, plus practical experience with AI tools • Ability to structure business needs and translate them into actionable requirements for processes, data and systems • Clear, audience-appropriate communication within the company • Fluent German • Confident English communication • Respectful and empathetic interpersonal style • Creative, entrepreneurial thinking and high personal accountability

🏖️ Benefits

• Remote-first — within Germany and occasionally from abroad • Flexible working hours with a shared core time of 9–12 • Overtime is fully compensated with time off in lieu • Full-time at our company is 36 hours per week • 30 days of vacation per year • Monthly team meetups in Stuttgart or Berlin • Two inspiring offsites per year • Flexible benefits such as a shopping allowance, mobility subsidy or Urban Sports — after successful completion of the probation period • Start date: immediate • A market-competitive, fair compensation package