Junior Support Technician

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spread Tecnologia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Spread Tecnologia is a company dedicated to providing a comprehensive collection of emojis for various devices, including iOS and Android. They offer an easy-to-use platform for searching, copying, and pasting emojis, along with detailed meanings and examples of emoji usage. The company focuses on enhancing the way users communicate through emojis, continuously working to introduce new features and collections.

📋 Description

• Assist users via chat and the Service Portal • Log, engage with, and resolve incidents and requests remotely in real time • Use RPA/Chatbots for initial triage or lower-complexity services • Achieve a first-contact resolution rate above 65% at Level 1 • Perform advanced software and systems troubleshooting • Reinstall software, applications, and drivers • Apply scripts and perform remote operating system fixes • Remotely access workstations • Diagnose and remotely resolve network incidents, slow performance, VPN issues, and LAN/WLAN/WAN connectivity problems • Manage the ticket lifecycle in ServiceNow • Log tickets, document solutions, and escalate cases to Level 2/Field Service after all logical troubleshooting steps have been exhausted • Generate daily KPI reports, weekly volume and SLA reports, and a monthly governance book • Monitor FCR, MTTR, resolution time, reopen rate, and CSAT

🎯 Requirements

• Strongly technical and solution-oriented profile • Experience with advanced troubleshooting • Knowledge of reinstalling software, applications, and drivers • Knowledge of script execution • Knowledge of remote operating system fixes • Experience with remote workstation access • Knowledge of diagnosing and remotely resolving network incidents • Knowledge of VPN and LAN/WLAN/WAN connectivity • Knowledge of ServiceNow/ITSM tools • Ability to document solutions in detail and justify escalations to Level 2/Field Service • Availability to work via chat and portal, with no inbound telephone support

🏖️ Benefits

• Fully remote operations through digital channels • Possibility of 100% remote work, depending on the contract model • Inclusion and diversity as a company commitment • Remote support via chat and the Service Portal