Mid-level Systems Analyst

🔥 15 minutes ago

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Spread Tecnologia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Spread Tecnologia is a company dedicated to providing a comprehensive collection of emojis for various devices, including iOS and Android. They offer an easy-to-use platform for searching, copying, and pasting emojis, along with detailed meanings and examples of emoji usage. The company focuses on enhancing the way users communicate through emojis, continuously working to introduce new features and collections.

📋 Description

• Manage, control, and monitor incidents, problems and service requests • Ensure compliance with agreed SLAs and KPIs • Monitor, assign and follow up on tickets • Ensure appropriate communication with users, technical teams and management • Monitor incidents and requests in ServiceNow • Route tickets to resolver groups • Track ticket updates and progress until closure • Act in crisis situations and participate in War Rooms • Keep stakeholders informed • Prepare performance reports, KPIs and incident trend analyses • Ensure proper documentation and adherence to BAT and ITIL standards • Propose process improvements and participate in preventive actions

🎯 Requirements

• Bachelor's degree in IT or related fields (completed or in progress) • Experience in IT governance • Solid knowledge of ITIL • Experience with ServiceNow or similar incident management tools • Proficiency in Microsoft Office, with emphasis on Excel and Power BI • Advanced/Fluent English • ITIL Foundation certification • Previous experience in global environments and crisis management • Advanced/Fluent Spanish (desirable)

🏖️ Benefits

• 100% remote work • Business hours schedule • Occasional on-call shifts for critical crises • Availability for meetings with international teams • Position also open to candidates with disabilities (PWD)