Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TRAX

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🚀 Aerospace

Consulting • Logistics • Aerospace

TRAX is the undisputed leading provider of aviation maintenance mobile and cloud ERP solutions. Over 200 customers have purchased the eMRO, Trax M&E, and eMobility apps products for their fleets consisting of various types of aircraft including Airbus, Boeing, Bombardier, Embraer, and rotorcraft. Customers include defense and commercial airlines, as well as Maintenance, Repair, and Overhaul shops. TRAX eMRO and eMobility are positioned at the leading edge of industry developments with products that support digital signatures, paperless Workpacks and manuals, RFID-capable for logistics, Biometric security, off-line capability for mobile apps, web-based solutions, and the ability for its users to work anywhere with easy access to real-time information.

📋 Description

• Respond to customer inquiries and provide support to users of the platform • Create, manage, and follow up on support tickets to ensure timely resolution • Troubleshoot platform-related issues and escalate more complex cases when necessary • Maintain clear, professional, and helpful communication with customers • Document recurring issues and contribute to internal knowledge resources • Collaborate with cross-functional teams to deliver a high-quality customer experience • Identify opportunities to improve support processes and workflows

🎯 Requirements

• Currently based in Brazil • Previous experience in customer support, technical support, or a similar role • Strong written and verbal communication skills in English • Excellent problem-solving skills and attention to detail • Ability to prioritize tasks and manage multiple requests effectively • Proactive, customer-focused approach • Ability to work independently in a remote environment • Experience supporting a SaaS product or technology platform (nice to have) • Familiarity with ticketing systems or customer support tools (nice to have)

🏖️ Benefits

• Fully remote collaboration format • Opportunities for professional growth within a global team • Necessary project equipment provided • Access to internal learning and development resources