Customer Service Supervisor

Job not on LinkedIn

🔥 42 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Funcional Health Tech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Funcional Health Tech is a company specializing in innovative technological solutions for the healthcare ecosystem, aiming to enhance efficiency and sustainability. With over 20 years of experience, they provide various services including health analytics, patient support programs, and pharmacy loyalty programs, catering specifically to the pharmaceutical industry and health insurance operators. They focus on generating data intelligence to improve health care management for businesses and healthcare providers.

📋 Description

• Supervise Patient Support Program (PSP) operations, ensuring quality, productivity, and compliance with established SLAs • Manage operational teams, monitoring performance, adherence, technical development, and the ongoing delivery of feedback • Monitor operational and strategic KPIs, developing action plans for continuous improvement of results • Ensure process compliance with regulatory standards, internal policies, and the requirements of pharmaceutical industry clients • Manage client relationships by participating in operational alignment meetings, results presentations, and the resolution of critical deviations • Support the implementation of new projects, operational workflows, and system improvements • Follow up on audits, quality controls, and operational risk management • Work closely with multidisciplinary teams, including Quality, Training, BI, Technology, Pharmacovigilance, and Customer Service

🎯 Requirements

• Knowledge of Patient Support Programs (PSPs) • Experience in customer service operations within the healthcare and/or pharmaceutical industry • Experience managing operational KPIs, including SLA, AHT, productivity, NPS, quality, and volume • Proficiency with CRM tools, customer service platforms, and intermediate to advanced Excel • Experience managing processes and operational workflows, as well as driving continuous improvement • Experience managing teams and developing people • Knowledge of pharmacovigilance, medication access, and the patient journey is desirable

🏖️ Benefits

• Health and dental insurance • Pharmacy benefit: Funcional subsidizes part of the cost of your medications • Life insurance • Flu vaccination • Integrated health management program for employees and their dependents • TotalPass: access to gyms and wellness services • Childcare assistance • Extended maternity and paternity leave • Home office allowance (for remote positions) • Transportation allowance (for on-site positions) • Meal/food allowance • Annual Profit-Sharing Program (for eligible positions) • Birthday day off • Ongoing professional development initiatives • Partnerships with educational institutions • Training platform and monthly webinars