Lead, Production Support

🕒 June 25

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Endpoint Clinical

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $1.7M Debt Financing on 2010-03

Healthcare • Consulting • Logistics

Endpoint Clinical is a leader in Randomization and Trial Supply Management (RTSM) solutions, specializing in transforming and accelerating clinical trials with transparency, trust, and innovation. Their technology enhances efficiency and accuracy in patient randomization and clinical supply management. Supporting a range of therapeutic areas, Endpoint Clinical provides tailored solutions for large pharmaceutical sponsors, small-to-mid-sized sponsors, and Contract Research Organizations (CROs). Their advanced, configurable technology optimizes trial processes, improves drug supply management, and enhances site experience, ensuring global trials remain on track.

📋 Description

• The Lead will supervise a team within Production Support and manage all aspects of the day-to-day operations of the team, including scheduling and assigning tasks, triaging critical issues, data changes, and verifications. • The person in this role will work independently with minimal guidance from management, and will guide and mentor junior staff. • The role requires interaction with internal study teams and other functional groups. • The role also requires interaction with external end users and sponsors and may serve as a 3rd tier of issue escalation.

🎯 Requirements

• 10+ years’ experience in a user-facing role, with an emphasis on providing trouble-shooting assistance and technical support via the phone and email • 3-4+ years of experience in clinical trials industry. • Support management experience preferred. • Proven experience and expertise in SQL scripts, as well as creating complex queries and stored procedures. • Previous experience working in a fast-paced, support-oriented environment. • Advanced knowledge of Microsoft Office applications (Outlook, Word, Excel, Visio, PowerPoint) and SQL.

🏖️ Benefits

• This position will require weekend and holiday coverage. • Provides support, training, and development opportunities to the team. • Develop new and existing tools to improve efficiency and client satisfaction. • Create knowledgebase training articles and review articles created by PSAs. • Suggest and implements improvements to current processes. • Organize own workspace and deadlines to ensure timely completion of tasks. • Performance management including reviews and conduct regular meetings with direct reports. • Assist department management in overall Production Support activities. • Ultimately responsible for any issues or problems within the team and make sure they are dealt with appropriately. • Ensure all team members are participating in the achievement of Production Support goals and objectives.