Developer Support Engineer

March 19

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Logo of EngFlow

EngFlow

CICD β€’ DevOps β€’ Software β€’ Build

11 - 50

Description

β€’ Primary technical point of contact for trial, new, and existing customers β€’ Provide technical direction for integrating products into development environments β€’ Take ownership of customer issues and provide resolution β€’ Build relationships with technical contacts at customers β€’ Craft troubleshooting documentation and provide training β€’ Engage with the developer community β€’ Identify source code changes causing performance regressions

Requirements

β€’ BA/BS/MS in Computer Science, Management Information Systems, or equivalent work experience β€’ 3+ years of experience in software development, Customer Support, technical support, or customer-facing roles β€’ Deep experience with build systems β€’ Ability to program in at least one language (Java, Go, C++, Python, Rust, JavaScript) β€’ Experience in Linux and the Unix shell β€’ Experience with Terraform, Docker, Kubernetes β€’ Experience with Cloud infrastructures (AWS, Azure, GCP, OpenShift, Oracle Cloud) β€’ Passion for solving issues and advocating for customer success β€’ Excellent customer service and communication skills β€’ Analytical and organizational abilities β€’ Experience with project management, CRM, and ticketing software systems β€’ Positive attitude, empathy, high energy β€’ Ability to work independently and as part of a team

Benefits

β€’ Comprehensive medical, dental, vision benefits β€’ 401k bonus β€’ Parental leave β€’ Generous vacation β€’ Team meetings in exciting destinations throughout the world β€’ Fun virtual team events

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