March 19
β’ Primary technical point of contact for trial, new, and existing customers β’ Provide technical direction for integrating products into development environments β’ Take ownership of customer issues and provide resolution β’ Build relationships with technical contacts at customers β’ Craft troubleshooting documentation and provide training β’ Engage with the developer community β’ Identify source code changes causing performance regressions
β’ BA/BS/MS in Computer Science, Management Information Systems, or equivalent work experience β’ 3+ years of experience in software development, Customer Support, technical support, or customer-facing roles β’ Deep experience with build systems β’ Ability to program in at least one language (Java, Go, C++, Python, Rust, JavaScript) β’ Experience in Linux and the Unix shell β’ Experience with Terraform, Docker, Kubernetes β’ Experience with Cloud infrastructures (AWS, Azure, GCP, OpenShift, Oracle Cloud) β’ Passion for solving issues and advocating for customer success β’ Excellent customer service and communication skills β’ Analytical and organizational abilities β’ Experience with project management, CRM, and ticketing software systems β’ Positive attitude, empathy, high energy β’ Ability to work independently and as part of a team
β’ Comprehensive medical, dental, vision benefits β’ 401k bonus β’ Parental leave β’ Generous vacation β’ Team meetings in exciting destinations throughout the world β’ Fun virtual team events
Apply NowNovember 8, 2023
51 - 200
πΊπΈ United States β Remote
π΅ $70.8k - $130.3k / year
β° Full Time
π‘ Mid-level
π Senior
π Support Engineer
October 28, 2023
11 - 50
Help customers identify and resolve critical issues in production and pre-production environments.
August 4, 2023
11 - 50