IT Support

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EOS IT Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

📡 Telecommunications

Enterprise • Networking • Telecommunications

EOS IT Solutions is a company providing comprehensive IT lifecycle services, offering a wide range of solutions including supply chain management, warehousing, logistics, managed services, and hybrid workplace solutions. They specialize in areas such as networking, security, AV collaboration, and enterprise networking with an emphasis on environmental sustainability and supporting women in tech. As an Apple Authorized Reseller and a partner with organizations like Cisco and Google, EOS IT Solutions empowers customers through direct access to enterprise-grade networking solutions and green data center upgrades. Their services are designed to facilitate a seamless IT project execution on a global scale.

📋 Description

• Provide first-line contact to clients via phone, email, and remote VPN access. • Diagnose, troubleshoot, and resolve technical issues in an accurate and timely manner, including hardware, software, network, and AV system faults. • Support, configure, and maintain AV control systems including Crestron, Extron, and Q-SYS, ensuring stable operation of meeting room and conferencing environments. • Configure, tune, and troubleshoot audio DSP platforms such as Biamp, Shure, Q-SYS, and other enterprise DSP solutions. • Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and network-connected devices. • Maintain the current technology infrastructure to ensure that it is reliable, optimized, and fit for purpose. • Maintain infrastructure resilience, backup, and recovery. • Ensure the delivery of a high-quality, business-focused IT and AV support service in line with agreed SLAs. • Ensure that the technology infrastructure is secure and remains so, working closely with US and other regional teams. • Deliver on agreed IT strategy and contribute to the achievement of goals and objectives aligned with corporate plans. • Identify and develop opportunities for continuous improvement across IT and AV environments.

🎯 Requirements

• Experience in an IT Engineer/Technician role with exposure to AV environments. • Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.). • Ability to communicate clearly and effectively at all levels in the organisation and to different levels of technical ability. • Proven ability to work and deliver effectively within defined measures of success. • An analytical and pragmatic problem-solving focus. • Self-motivated and decisive, with the ability to adapt to change and competing demands. • Degree in Information Technology, Audio Engineering, or related subject/equivalent experience. • Recognised professional IT or AV qualifications (e.g., Crestron, Extron, Q-SYS, Biamp Tesira, Shure certifications). • Experience with the O365 suite of applications and tools. • Experience of WAN technologies such as MPLS and site-to-site VPN. • Experience of SD-WAN, internet breakout, and web-filtering technologies. • Experience supporting enterprise AV ecosystems including video conferencing platforms, room scheduling systems, and networked AV devices.

🏖️ Benefits

• EOS is committed to creating a diverse and inclusive work environment • Equal opportunity employer