Senior Operations Account Manager

Job not on LinkedIn

🔥 20 hours ago

🇨🇳 China – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 146 days.
• 33 open roles for a team of 42.
• No salary listed.

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ERLPhase Power Technologies Ltd.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏭 Manufacturing

⚡ Energy

🔧 Hardware

Manufacturing • Energy • Hardware

ERLPhase Power Technologies Ltd. is a company based in Winnipeg, Canada, specializing in advanced technology and engineering solutions for the power protection industry. The company is dedicated to providing innovative solutions for the evolving needs of the global power grid. ERLPhase offers a range of products including TESLA power system disturbance recorders and intuitive relays ready for next-generation applications. The company emphasizes customer support, quality management, and corporate social responsibility as part of its ethos. As the power grid continues to transform, ERLPhase strives to remain at the forefront by delivering smart, forward-thinking products and solutions.

📋 Description

• Run day-to-day client relationships in Mandarin and English across every channel, including WeChat • Own client performance end to end, from on-time delivery to lost and undelivered parcels • Manage escalations from first report through final fix • Lead weekly business reviews • Challenge and refine client forecasts so network planning can rely on them • Monitor account profitability, identify margin leakage and create recovery plans • Turn recurring operational issues into permanent fixes with operations, quality and finance teams • Share successful fixes across all account-management pods • Support complex Chinese platforms, 3PLs and brokers moving parcels into the UK

🎯 Requirements

• Must be based in Shenzhen or willing to relocate there • 6+ years in an operational, account management or client-facing role in logistics, supply chain, cross-border e-commerce or a related field • Track record of running high-volume, complex client operations and leading cross-team improvements to measurable results • Fluent Mandarin Chinese and English, written and spoken • Comfort with data, including challenging forecasts, reading performance dashboards and sizing operational issues • Sound operational judgement and a bias for action • Clear, structured communication style • Experience leading operational improvements beyond a single account • Ability to coordinate fixes across operations, quality and finance • Ability to manage complex problems, escalations, risks and dependencies

🏖️ Benefits

• Equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives • Career progression opportunities through larger and more complex accounts, broader pod responsibility, and future leadership • Fast hiring process with decision and offer within 48 hours

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