Account Manager

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🕒 March 4

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Espresa

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

👥 HR Tech

☁️ SaaS

B2B • HR Tech • SaaS

Espresa is a company providing a global all-in-one solution for enterprise workforce management. The company's offerings include Lifestyle Spending Accounts (LSAs), well-being programs, rewards and recognition, and community engagement. Espresa's platform is designed to support employee well-being and engagement, inclusive benefits, and community building. The company's modular and mobile-first platform allows HR teams to streamline reimbursements, manage employee benefits, and foster a culture of inclusivity and belonging across global workforces. By revolutionizing personal benefits towards a more individualized approach, Espresa enhances employee experience and company culture, making HR teams more effective in their mission to engage and empower employees.

📋 Description

• Own renewal, retention, and expansion outcomes across a defined portfolio of customers. • Identify customer needs, designing commercial solutions, and driving long-term mutual success. • Strengthening executive relationships and supporting Annual Business Reviews. • Proactively manage client base like a business within the business. • Lead Client Value Plans and Mutual Success Plans to align internal execution with external commitments. • Build multi-threaded relationships across HR, Benefits, Finance, Procurement, and executive stakeholders. • Act as a strategic partner during Annual Business Reviews and executive conversations. • Identify risks early and implement mitigation strategies ahead of renewal cycles. • Drive proactive renewal strategy, including multiyear structure and pricing negotiations. • Maintain disciplined pipeline management in Salesforce from awareness through close.

🎯 Requirements

• 5+ years of Account Management experience in Enterprise SaaS, with demonstrated success in renewal and expansion ownership. • Experience working with large employer accounts in HR technology, benefits, or related industry preferred • Proven ability to carry a revenue target and consistently meet or exceed goals. • Strong commercial acumen including pricing strategy and contract negotiation. • Track record of consultative, solution-based selling • Proficiency in Salesforce CRM and pipeline management best practices. • Ability to build executive credibility and present strategic insights effectively • Exceptional prioritization and time management skills. • Growth mindset and comfort operating in a fast-paced, evolving environment.

🏖️ Benefits

• Espresa offers a comprehensive benefits package that is competitive with Silicon Valley/Bay Area employers, including health, retirement, a Lifestyle Spending Account, generous PTO, and more.