Business Analyst, Product Owner, Mid-level

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Eteg

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

☁️ SaaS

Software • SaaS • IT Services

Eteg is a technology solutions company that specializes in custom software development, IT diagnostics, process automation, and the implementation of intelligent customer service tools such as Zendesk and AI-powered chatbots. With over 23 years of experience, Eteg aims to streamline business processes and enhance efficiency through tailored IT services, ensuring businesses can achieve better results and improve their customer interactions. Their offerings include proactive communication solutions via WhatsApp, electronic signature management, and dedicated IT squads to support client needs.

📋 Description

• Understand clients' processes, needs, and objectives, translating them into clear requirements for the development team. • Create and detail epics, features, user stories, and acceptance criteria. • Organize, prioritize, and manage project backlogs. • Lead refinement sessions and support the team during the execution of tasks. • Plan and monitor schedules, identifying risks, dependencies, and potential impacts on deliveries. • Serve as the main point of contact between clients and the technical team, facilitating alignment meetings, negotiations, and expectation management. • Track metrics, results, and project progress. • Remove impediments and support problem resolution that could jeopardize deliveries. • Promote transparency and maintain continuous communication with stakeholders.

🎯 Requirements

• Previous experience as a Product Owner, Business Analyst, or in similar roles. • Experience in software development projects. • Experience in requirements elicitation and specification. • Proficiency in writing user stories, acceptance criteria, backlog management, and prioritization of tasks. • Experience in planning and tracking deliveries. • Knowledge of agile methodologies (Scrum, Kanban). • Experience with management tools such as Jira, ClickUp, or similar. • Understanding of integrations, APIs, and system logic. • Familiarity with metrics, KPIs, and performance tracking. • Experience using Artificial Intelligence tools to enhance productivity and quality.