Strategic Account Director

🕒 January 14

🏄 California – Remote

🏄 California – Remote

💵 $250k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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EvenUp

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

Legal • Artificial Intelligence • SaaS

EvenUp is a company that specializes in providing AI-driven solutions for personal injury law firms to enhance the efficiency and effectiveness of case handling and settlements. The company's Claims Intelligence Platform™ supports law firms by generating AI demand letters designed to capture every detail and maximize case value. Their suite of products, including MedChrons, Executive Analytics, Case Preparation, Negotiation Preparation, and Settlement Repository, leverages AI and data analytics to streamline legal processes, improve negotiation outcomes, and increase the likelihood of hitting policy limits. EvenUp is SOC2 and HIPAA certified, ensuring high standards of security and privacy for sensitive legal and medical data. The company aims to level the legal playing field by providing personal injury firms with tools that utilize proprietary data and expert insights to navigate complex cases with precision and speed.

📋 Description

• Prospect, develop, and close upsell and cross-sell opportunities and contract renewals. • Partner with EvenUp product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes. • Lead a portfolio of 5-10 key accounts, ensuring they receive personalized, high-touch support and strategic guidance. • Be present with clients at least once a week—build trust, understand evolving goals, and ensure alignment. • Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals.

🎯 Requirements

• 5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups • Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope • Skilled at working with every level of the business: executive stakeholders, operations leaders, contributors to understand their goals and deliver outcomes • Comfortable navigating ambiguity and taking ownership—without needing constant direction • Excellent cross-functional communication—ensuring customer feedback is woven into product and service enhancements • Comfortable engaging with regular in-person meetings, drop-ins, trainings within a two hour drive

🏖️ Benefits

• Choice of medical, dental, and vision insurance plans for you and your family • Additional insurance coverage options for life, accident, or critical illness • Flexible paid time off, sick leave, short-term and long-term disability • 10 US observed holidays, and Canadian statutory holidays by province • A home office stipend • 401(k) for US-based employees and RRSP for Canada-based employees • Paid parental leave • A local in-person meet-up program • Hubs in San Francisco and Toronto