Customer Success Manager

🔥 14 hours ago

🇭🇰 Hong Kong – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

🔒 Cybersecurity

💳 Fintech

Artificial Intelligence • Cybersecurity • Fintech

EverC is a company that specializes in AI-powered technology for fully-automated merchant and marketplace risk solutions. It provides comprehensive risk intelligence to banks, payment providers, and marketplaces, helping to secure web commerce and build consumer confidence. By addressing issues such as online fraud, counterfeit and pirated goods, EverC delivers solutions like MerchantView for merchant-level risk detection and MarketView for product-level risk detection. These solutions enable safe expansion into new industries and regions, leveraging advanced intelligence and automation.

📋 Description

• Serve as the primary point of contact for a portfolio of high-value clients • Manage the onboarding process and ensure successful product adoption • Build and maintain strong, long-term client relationships • Provide proactive account management and ongoing customer support • Drive customer retention through proactive engagement and value delivery • Identify upselling and cross-selling opportunities in collaboration with Sales and Product teams • Educate clients on additional products, services, and solutions • Provide client training, resources, and guidance to maximize product value • Answer client questions regarding products, reports, deliverables, and services • Provide recommendations and guidance based on industry best practices • Act as an escalation point for client issues and ensure timely and effective resolution • Collaborate with Support, Product, and Engineering teams to address customer needs • Communicate client feedback and market insights to relevant internal stakeholders • Support cross-functional projects and strategic initiatives • Manage multiple priorities effectively while consistently meeting deadlines • Work closely with analysts and other team members to achieve shared goals • Take ownership of special projects and additional responsibilities as required

🎯 Requirements

• 2–5 years of customer-facing experience, preferably in Payments, E-commerce, Risk Management, or a related industry • Proven track record of delivering excellent customer service and building strong client relationships • Excellent written and verbal communication skills • Fluent English is required • Proficiency in Chinese is preferred • Strong interpersonal, negotiation, and relationship-management skills • Excellent organizational and time-management abilities • Strong analytical and problem-solving skills, with the ability to translate data and insights into actionable recommendations • Comfortable communicating with clients regularly by phone and other communication channels • Proficiency in Microsoft Office, particularly Excel • Experience with CRM/CMS platforms such as Salesforce or HubSpot is an advantage • Strong attention to detail and commitment to quality • Ability to manage multiple tasks and adapt to changing priorities • Sound judgment and the ability to make effective decisions in a fast-paced environment • Strong general computer skills • Comfortable working with sensitive and potentially high-risk web content • Highly self-motivated, collaborative, and team-oriented • Bachelor’s degree or higher is preferred

🏖️ Benefits

• Full-time employment • Remote work arrangement