Account Manager

🕒 May 26

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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EverDriven

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🛍️ eCommerce

📚 Education

🚗 Transport

eCommerce • Education • Transport

EverDriven is the nation’s most trusted provider of innovative, safe student transportation and optimization solutions for school districts nationwide. The company partners with school districts to ensure safe and efficient transportation for students with unique needs, including those with special needs or experiencing homelessness. EverDriven is committed to the highest safety standards and provides a scalable, customizable transportation model to support equal access to education for all students.

📋 Description

• Use effective industry skills and abilities to support our innovative transportation services • Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies • Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies) • Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts • Responsible for the continuous improvement of a safe, efficient, and effective transportation system • Liaise between EverDriven and our clients while providing guidance, direction, and feedback • Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures • Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers • Develop and maintain open communication channels with project contractors, community officials, and agency staff • Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections • Understand and follow safety rules established by regulatory bodies and client contracts • As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

🎯 Requirements

• Minimum education of a bachelor's degree or equivalent experience • Experience in transportation and/or operations is a plus • Strong professional communication and customer service skills • Ability to effectively work with diverse groups of customers and service providers • Set priorities wisely, multitask, and dynamically solve problems • Strong familiarity and comfort level with Microsoft Word, Excel and Outlook. • Valid Driver’s License with a good driving record. • Drug Screen and Background Check is a Condition of Employment • Daily travel as required

🏖️ Benefits

• Medical, Dental, Vision insurance • Virtual Doctor Visits with $0 Co-Pay • Life Insurance (company paid) • Short Term Disability Insurance (company paid) • Long-Term Disability Insurance (company paid) • Paid Time Off (PTO) • Paid Holidays • Paid Time to Volunteer • Flex Spending Account (FSA) • 401K Plan (with an awesome employer match!) • Employee Assistance Program • Employee Discounts Program