L1 IT Customer Support, German, English

🔥 35 minutes ago

🇷🇴 Romania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Everience Romania

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

Everience Romania is a business facilitation provider focused on enhancing digital use within organizations to boost efficiency. The company offers solutions to modernize support functions, improve user satisfaction, and leverage innovations for a better digital employee experience. Everience aims to optimize IT costs, enhance productivity, and manage IT assets effectively while providing seamless cross-channel experiences. Their services include consulting, user experience enhancement, and IT asset management, all designed to create an agile, personalized, and secure work environment.

📋 Description

• Provide accurate and optimal IT solutions via telephone, e-mails or chat • Troubleshoot office, Windows, Outlook, internet, specific applications, and hardware issues after training • Assist in resolving customer and support issues to positively impact customer satisfaction • Follow up on the existing backlog • Comply with project performance indicators • Communicate with designated teams and escalate complex issues

🎯 Requirements

• Fluent German and English (B2/C1) • Technical college or university is not mandatory as necessary training will be ensured • Previous customer support experience is an advantage • Excellent customer service abilities: client orientation, active listening and interpersonal skills • Ability to work in a dynamic environment and to multitask • Availability to work in shifts

🏖️ Benefits

• Permanent contract • Central building offices with an excellent view of the city, top facilities and equipment • Competitive salary • Performance bonus • Expense account for holidays • Meal tickets and gift vouchers • Training opportunities • Regina Maria medical package • Extra vacation days • Fruits on the house

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