Local Support Specialist

🔥 59 minutes ago

🌐 Romania, Greece, +4 more countries – Remote

🇷🇴 Romania – Remote 🇬🇷 Greece – Remote 🇦🇷 Argentina – Remote 🇹🇷 Turkey – Remote 🇨🇱 Chile – Remote 🇸🇮 Slovenia – Remote

💵 €1.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RateHawk

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

RateHawk is a leading online booking tool for travel professionals, offering accommodation bookings from over 2. 6 million hotels worldwide, as well as air tickets, transfers, and car rentals. The platform provides a seamless experience for users with API integrations, a mobile app, and multilingual 24/7 support. RateHawk allows travel professionals to earn loyalty points and access exclusive B2B rates, ensuring maximum profit potential. With a user-friendly interface and multiple filters, it makes finding the best travel options easy and efficient. RateHawk supports businesses with fast API integrations and offers different business models, making it a versatile solution for travel professionals.

📋 Description

• Take calls, provide initial advice, and provide regular updates on ongoing cases to B2B partners in Italian and English. • Ensure clear, honest communication focused on partner satisfaction. • Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention. • Handle booking modifications and relocations with attention to detail and urgency. • Support and coordinate with other departments to ensure smooth workflows and service delivery. • Balance the needs and expectations of partners and account managers. • Accurately document work and partner interactions in the CRM system.

🎯 Requirements

• Advanced level of Italian and English – you’ll need to speak and write fluently. • Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage. • Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus. • Proactive mindset; ability to anticipate partner needs and take initiative. • Ability to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm. • Ability to understand and empathize with customer concerns while working toward the best solution. • Fast at picking up new tools, systems, and processes with a result-oriented mindset.

🏖️ Benefits

• Remote Work: Work from the comfort of your home! • Salary: base payment + monthly bonus. • Dynamic Team: Be part of a young and energetic group of specialists. • Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills. • Learning & Development: We support your growth through seminars, trainings, and conferences. • Perks: Take advantage of corporate discounts on hotels and other services.

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