
5001 - 10000 employees
💼 Consulting
🏥 Healthcare
⚕️ Healthcare Insurance
Consulting • Healthcare • Healthcare Insurance
EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.
🔥 0 minutes ago
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5001 - 10000 employees
💼 Consulting
🏥 Healthcare
⚕️ Healthcare Insurance
Consulting • Healthcare • Healthcare Insurance
EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.
• Monitor and support Deployment Solutions-related application integrations, interfaces, extracts, imports, and recurring data flows • Troubleshoot integration issues and validate data movement • Document exceptions and coordinate escalation when needed • Maintain integration inventory, data flow diagrams, support runbooks, and technical process documentation • Identify manual processes suitable for automation, reporting improvement, workflow standardization, or self-service enablement • Support automation configuration, testing, validation, and documentation under IT leadership direction • Develop or maintain operational reports, dashboards, data extracts, and metrics views • Prepare structured knowledge content, FAQs, playbooks, and documentation for future AI support use cases • Assist with testing AI-enabled support scenarios, knowledge ingestion readiness, and response validation • Ensure controlled and approved documentation is used for AI-enabled workflows • Create and maintain technical procedures, monitoring checklists, troubleshooting guides, and runbooks • Support root cause analysis for integration, data, reporting, and automation issues • Recommend improvements to reduce manual intervention and improve support reliability • Demonstrate commitment to diversity, equity and inclusion through continuous development and inclusive behaviors • Perform other duties as assigned
• Bachelor’s degree in information technology, computer science, data analytics, engineering, business systems, or related field; equivalent experience may be considered • 2+ years of experience with systems analysis, integrations, data validation, reporting, automation, or technical application support • 2+ years of experience working with APIs, file-based integrations, data mapping, interface monitoring, and troubleshooting • 2+ years of experience supporting Concur and related integrations, business processes, or connected systems • 2+ years of experience with Microsoft Office, Excel, Teams, SharePoint, and reporting or data tools • 2+ years of experience with ServiceNow, workflow tools, Power Platform, SQL, APIs, or integration monitoring tools • Strong documentation, analytical, testing, troubleshooting, and problem-solving skills • Ability to interpret business requirements and translate them into technical solutions, data flows, reporting needs, or automation opportunities • Experience supporting life sciences, commercialization services, finance operations, client onboarding, or enterprise application support • Experience with Salesforce, Veeva, D365, Power BI, and/or other enterprise business applications • Experience leveraging MuleSoft, APIs, automation platforms, and AI-enabled technologies • Experience creating data flow diagrams, runbooks, automation documentation, monitoring checklists, or dashboard requirements • Experience supporting data governance, integration governance, or enterprise architecture initiatives • Experience working with offshore teams, managed services providers, or distributed support organizations
• Remote work availability • Great Place to Work certified employer • Inclusive and diverse work culture • Equal Opportunity Employer • Professional development and talent development culture
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