Service Desk Analyst

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

📋 Description

• Attend IT service desk calls and follow appropriate procedures • Provide Level 1 and 2 technical support for Windows, Office, VPN, telephony, server infrastructure, enterprise applications, and related systems • Follow and create knowledge articles documenting resolutions • Proactively monitor key parts of the infrastructure and provide initial troubleshooting support • Ensure user satisfaction • Document and enhance efficiency and user experience for work processes

🎯 Requirements

• Good understanding of Windows 11 enterprise environment and UI, including user profiles, email configuration, and application installation • 2–4 years’ hands-on experience with Word, Excel, PowerPoint, and Outlook • Basic understanding of MS networking setup and configuration for PCs, including DHCP, DNS, and IP configuration • 1–2 years’ experience managing Active Directory environments, including password resets, user profile changes, and application/patch distribution using WSUS, SMS, etc. • 1–2 years’ experience with international service desk and remote support tools, including RDP, GTA, and PCAnywhere • Basic knowledge of the ITIL framework; V3.0 Foundation is an advantage • Clear understanding of network and server fundamentals • Experience supporting enterprise applications such as Oracle EBS is an advantage • Knowledge of installing and supporting Studio.Net and Visio is an advantage • Experience working with ServiceNow • Experience working with Mac OS • Excellent verbal and written communication • Ability to execute assigned tasks independently and work as a team player • Ability to follow work processes completely and correctly

🏖️ Benefits

• Full-time employment • 24x7 work environment