Quality Analyst – ITSM

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Develop and execute test plans to ensure objectives are met • Implement and monitor test scripts assessing functionality, reliability, performance, and product quality • Identify and remedy production-process defects • Recommend, implement, and monitor preventative and corrective actions • Compile and analyze statistical data • Ensure user expectations are met during testing • Draft quality assurance policies and procedures • Investigate customer complaints and product issues • Ensure ongoing compliance with quality and industry regulatory requirements • Support planning, design, and execution of test plans, test scripts, and process plans • Provide accurate and comprehensive feedback to colleagues

🎯 Requirements

• Ability to understand and apply performance, unit, integration, and automated testing techniques • Ability to use IDE, debugger, build tools, source control, ServiceNow instances, profilers, and system administration/Unix tools • Good understanding of software testing types, techniques, tools, processes, and methodologies • Experience reviewing test cases and test scenarios, analyzing issue causes, and taking corrective actions • Understanding of smoke, functional, integration, system, regression, stress, and black box testing • Solid functional and non-functional end-to-end testing experience with the ServiceNow platform • Experience testing ServiceNow-based products • Hands-on experience using an existing automation framework, preferably ServiceNow ATF • Technical expertise in ServiceNow and/or automation areas • Four-year undergraduate degree in Computer Science or a relevant field • 2+ years of ServiceNow testing experience or related experience • ISTQB, CSTE, or CSA certification preferred

🏖️ Benefits

• NewRocket is committed to a diverse and inclusive workplace • Equal opportunity workplace and affirmative action employer • Employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, ancestry, disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status • Disability accommodation support available