Service Desk Analyst

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Attend IT service desk calls and follow appropriate procedures • Provide Level 1 and 2 technical support for Windows, Office, VPN, Telephony, Server infrastructure, Enterprise applications, and related systems • Follow and create knowledge articles to document resolutions • Proactively monitor key parts of infrastructure and provide initial troubleshooting support • Ensure user satisfaction • Work in a 24x7 environment

🎯 Requirements

• Good understanding of Windows 11 enterprise environment and UI (User profile, email configuration, Appl installing) • 2-4 year’s hands-on experience with office productivity tools like Word, Excel, PowerPoint and Outlook • Basic understanding of MS networking setup and configuration for PCs (DHCP, DNS, IP configuration) • 1-2 years’ experience of managing Active Directory environment (Password reset, User profile changes, Apps/Patch distribution WSUS, SMS etc.) • 1-2 years’ experience with international service desk and remote support tools (RDP, GTA, PCAnywhere etc.) • Basic knowledge of ITIL framework (V3.0 foundation would be added advantage) • Clear understanding of Network and Server fundamentals • Logical frame of mind to articulate and troubleshoot new issues • Experience supporting enterprise applications like Oracle EBS would be added advantage • Knowledge of installing and supporting Studio.Net and Visio would be added advantage • Experience working with ServiceNow • Experience working with Mac OS • Excellent verbal and written communication • Ability to execute assigned tasks independently and work as team player • Ability to follow work process completely and correctly • Ability to document and enhance efficiency and user experience for work processes