ServiceNow ITSM Developer

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Evnek

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💼 Consulting

🤖 Artificial Intelligence

🤝 B2B

Consulting • Artificial Intelligence • B2B

Evnek is an AI-driven enterprise services company that builds and deploys agentic AI platforms, generative AI and machine learning solutions, and cloud-native engineering for businesses. It provides autonomous intelligent agents, cloud services across AWS/Google Cloud/Azure, data engineering, DevOps, API/microservices development, and strategic consulting to help organizations automate workflows, accelerate time-to-value, and realize measurable ROI from AI adoption.

📋 Description

• Design, develop, customize, and configure ServiceNow ITSM applications, including Incident Management (IM), Problem Management (PM), Change Management (CM), Request Management (RM), Knowledge Management (KM), Service Catalog, Configuration Management Database (CMDB). • Develop and customize ServiceNow workflows, business rules, client scripts, UI policies, UI actions, and catalog items. • Analyze ServiceNow ticketing and CMDB data to support attribute mapping and data import into enterprise data orchestration platforms. • Build reports, dashboards, and Performance Analytics to monitor operational KPIs and service performance. • Develop and maintain integrations with enterprise applications using REST APIs, SOAP, MID Server, and IntegrationHub. • Support CMDB health initiatives, Discovery, and Service Mapping activities. • Collaborate with business stakeholders, solution architects, and technical teams to translate business requirements into scalable ServiceNow solutions. • Follow ServiceNow development best practices, governance standards, security guidelines, and coding standards. • Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, code reviews, testing, and retrospectives. • Troubleshoot production issues and provide ongoing support and enhancements for ServiceNow applications. • Contribute to platform optimization, documentation, and continuous improvement initiatives.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. • 3–7 years of overall IT experience. • 2–5 years of hands-on ServiceNow development experience. • Strong hands-on experience in ServiceNow ITSM implementation, customization, and development. • Proficiency in: JavaScript, Glide APIs, HTML, CSS, AJAX, ServiceNow server-side and client-side scripting. • Experience with CMDB, Discovery, Service Mapping, ITOM modules. • Exposure to DevOps practices, CI/CD pipelines, and source control tools such as Git. • Must be fluent in English.

🏖️ Benefits

• Health insurance • 401(k) plan • Paid time off • Flexible remote options • Professional development opportunities