ServiceNow Configuration Engineer

🕒 2 days ago

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Zaelab

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

💰 $250k Seed Round on 2013-12

Consulting • Healthcare • Manufacturing

Zaelab is a leader in B2B digital transformation, offering enhanced digital experience solutions across industries including manufacturing, distribution, health and life sciences, and high-tech. It specializes in a variety of services such as user experience, content management, configure price & quote, guided selling, product management, and composable commerce. Zaelab partners with major platforms like Salesforce, Shopify, SAP, BigCommerce, Adobe Commerce, and commercetools to deliver optimal B2B, D2C, and marketplace commerce experiences. With the acquisition of Trellis, Zaelab expands its full-service digital agency capabilities to help businesses streamline operations, reduce inefficiencies, and achieve growth in a competitive market landscape.

📋 Description

• Configure and maintain ServiceNow solutions supporting order management, order fulfillment, and customer-facing business processes. • Design and configure workflows, Flow Designer automations, business rules, UI policies, forms, and platform capabilities. • Support implementations and enhancements involving ServiceNow Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), and related products. • Collaborate with architects, business analysts, developers, and client stakeholders to translate business requirements into scalable ServiceNow solutions. • Configure integrations between ServiceNow and enterprise platforms such as CRM, CPQ, ERP, billing, and fulfillment systems. • Participate in requirements gathering, solution design, testing, deployment, and production support activities. • Troubleshoot and resolve configuration issues while following ServiceNow best practices and governance standards. • Contribute to Agile delivery teams through sprint planning, estimation, testing, and release activities. • Create and maintain technical documentation for configurations, integrations, and processes.

🎯 Requirements

• 3+ years of hands-on ServiceNow configuration or development experience. • Strong experience with Flow Designer, workflows, business rules, client scripts, UI policies, and platform configuration. • Experience working directly with business stakeholders to translate requirements into technical solutions. • Strong understanding of ServiceNow platform architecture and best practices. • Experience working within Agile delivery environments. • Experience with ServiceNow Order Management (OM) or Sales and Order Management (SOM). • Experience with Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products. • Understanding of Lead-to-Cash, Order-to-Cash, order orchestration, fulfillment, or service provisioning processes. • Experience integrating ServiceNow with CRM, CPQ, ERP, billing, or fulfillment platforms. • ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications.

🏖️ Benefits

• Unlimited Vacation/PTO • Fully remote and distributed teams • Paid Parental Leave • Ongoing training and education opportunities • 0% Bureaucracy Culture - Focus is on responsibilities, not title