ServiceNow Configuration Engineer

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Zaelab

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 $250k Seed Round on 2013-12

B2B • eCommerce • SaaS

Zaelab is a leader in B2B digital transformation, offering enhanced digital experience solutions across industries including manufacturing, distribution, health and life sciences, and high-tech. It specializes in a variety of services such as user experience, content management, configure price & quote, guided selling, product management, and composable commerce. Zaelab partners with major platforms like Salesforce, Shopify, SAP, BigCommerce, Adobe Commerce, and commercetools to deliver optimal B2B, D2C, and marketplace commerce experiences. With the acquisition of Trellis, Zaelab expands its full-service digital agency capabilities to help businesses streamline operations, reduce inefficiencies, and achieve growth in a competitive market landscape.

📋 Description

• Configure and customize ServiceNow modules and applications, with a focus on ServiceNow Order Management (SOM), workflow automation, and fulfillment processes. • Design, develop, and test ServiceNow workflows, business rules, client scripts, UI policies, and Flow Designer automations. • Support the implementation and enhancement of Lead-to-Cash and Order-to-Cash business processes within the ServiceNow platform. • Integrate ServiceNow with enterprise systems including CRM, CPQ, ERP, and fulfillment platforms. • Manage ServiceNow platform administration tasks, including user roles, permissions, and platform updates. • Create and maintain technical documentation for configurations, integrations, and processes. • Provide support and troubleshooting for ServiceNow issues and platform enhancements. • Work closely with stakeholders to understand business requirements and translate them into scalable technical solutions. • Assist in developing best practices and standards for ServiceNow configuration and platform governance. • Participate in planning, estimation, testing, and review activities within an Agile delivery environment.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field. • 2+ years of hands-on experience configuring and administering ServiceNow platforms. • Proficiency in ServiceNow development tools including workflows, business rules, client scripts, and UI policies. • Experience integrating ServiceNow with other enterprise applications via REST/SOAP APIs. • Strong understanding of ITSM processes and best practices. • Excellent problem-solving skills and attention to detail. • Effective communication skills to work with technical and non-technical stakeholders. • Experience working in Agile/Scrum environments preferred. • ITIL Foundation certification is a plus.

🏖️ Benefits

• Unlimited Vacation/PTO • Fully remote and distributed teams • Paid Parental Leave • Ongoing training and education opportunities • 0% Bureaucracy Culture - Focus is on responsibilities, not title