Principal Technical Consultant Lead – ServiceNow

Job not on LinkedIn

🕒 July 7

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📚 Education

Healthcare • Consulting • Education

Thinkahead Consultant Psychologist Pty Ltd is a privately owned psychology firm that operates in both the clinical and corporate consulting spaces. In the clinical setting, they provide psychological assessment and interventions to individuals, children, couples, and families, collaborating with local GPs and health organizations. In the corporate arena, Thinkahead partners with organizations to facilitate transformation and enhance performance through corporate wellbeing initiatives, leadership development, coaching, and culture enhancement programs. Their approach combines psychological principles with innovative business strategies to create constructive work cultures and high-performing teams.

📋 Description

• Manage a team of 10-15 engineers and architects. • Work with teams to build individualized career development plans. • Coach, mentor, and develop direct reports, including overseeing new employee onboarding. • Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment. • Provide effective performance feedback through employee recognition, rewards, and disciplinary action. • Actively manage bench time to support progress toward utilization targets, individual development goals, and solution development goals. • Understand sales pipeline and team capacity and capabilities and work with practice leadership to adjust staffing plans as needed. • Maintain skills and certification inventory of team. • Consciously create a workplace culture that supports the values and guiding principles of the organization. • Foster a culture of delivering with quality, Ownership and high performance. • Build and maintain a culture of trust through open and honest feedback and accountability. • Participate in pre-sales and scoping activities, building proposals, pricing, and statements of work. • Work with Project Managers and the Resource Management team to identify appropriate resources for projects. • Act as a key contact for projects staffed by team. • Provide expert technical architectural support and guidance for solutions. • Continuously improving project scoping and delivery by capturing lessons learned after each engagement and adjusting future proposals and approaches as appropriate.

🎯 Requirements

• 10+ years of hands-on experience implementing [and/or] ITSM, CSM, ITBM, ServiceNow Discovery, Service Mapping, and/or Event Management etc. • Mastery in at least one ServiceNow suite. • Possess a broad base of technical skills, business acumen, and a strong desire to support the client. • Experience managing, mentoring, and coaching people. • Understand the details behind the implemented solution and having the ability to communicate the high-level vision with the client. • The ability to think past the products and create solutions to meet the business/IT needs. • Effectively communicate solutions architecture to the client, third parties, and the team. • Encompass strong listening and interpersonal skills, an ability to solve complex problems, a big picture mentality, and an aptitude to visualize the solution. • Able to foster teamwork among the delivery team(s). • Proficiency in hardware, software and/or operating systems environments. • Ability to manage a team environment. • Proven troubleshooting & problem-solving ability • Presentation and facilitation of executive level meetings, group presentations, and collaborative technical workshops.

🏖️ Benefits

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents • Paid time off and company holidays, along with additional leave benefits as per policy • Flexible work arrangements, supporting work-life balance • Learning and development opportunities to support continuous growth and upskilling • Employee wellness initiatives and programs focused on physical and mental well-being • Retirement and statutory benefits in line with India regulations • Inclusive and people-first culture, with a strong focus on collaboration and ownership