Principal Technical Consultant Lead – ServiceNow

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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Manage a team of 10-15 engineers and architects. • Work with teams to build individualized career development plans. • Coach, mentor, and develop direct reports, including overseeing new employee onboarding. • Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment. • Provide effective performance feedback through employee recognition, rewards, and disciplinary action. • Actively manage bench time to support progress toward utilization targets, individual development goals, and solution development goals. • Understand sales pipeline and team capacity and capabilities and work with practice leadership to adjust staffing plans as needed. • Maintain skills and certification inventory of team. • Consciously create a workplace culture that supports the values and guiding principles of the organization. • Foster a culture of delivering with quality, Ownership and high performance. • Build and maintain a culture of trust through open and honest feedback and accountability. • Participate in pre-sales and scoping activities, building proposals, pricing, and statements of work. • Work with Project Managers and the Resource Management team to identify appropriate resources for projects. • Act as a key contact for projects staffed by team. • Provide expert technical architectural support and guidance for solutions. • Continuously improving project scoping and delivery by capturing lessons learned after each engagement and adjusting future proposals and approaches as appropriate.

🎯 Requirements

• 10+ years of hands-on experience implementing [and/or] ITSM, CSM, ITBM, ServiceNow Discovery, Service Mapping, and/or Event Management etc. • Mastery in at least one ServiceNow suite. • Possess a broad base of technical skills, business acumen, and a strong desire to support the client. • Experience managing, mentoring, and coaching people. • Understand the details behind the implemented solution and having the ability to communicate the high-level vision with the client. • The ability to think past the products and create solutions to meet the business/IT needs. • Effectively communicate solutions architecture to the client, third parties, and the team. • Encompass strong listening and interpersonal skills, an ability to solve complex problems, a big picture mentality, and an aptitude to visualize the solution. • Able to foster teamwork among the delivery team(s). • Proficiency in hardware, software and/or operating systems environments. • Ability to manage a team environment. • Proven troubleshooting & problem-solving ability • Presentation and facilitation of executive level meetings, group presentations, and collaborative technical workshops.

🏖️ Benefits

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents • Paid time off and company holidays, along with additional leave benefits as per policy • Flexible work arrangements, supporting work-life balance • Learning and development opportunities to support continuous growth and upskilling • Employee wellness initiatives and programs focused on physical and mental well-being • Retirement and statutory benefits in line with India regulations • Inclusive and people-first culture, with a strong focus on collaboration and ownership