ServiceNow Architect – ITOM Manager

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EY

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1989

💸 Finance

Finance • Consulting • Technology

EY is a global professional services firm, widely recognized for providing audit, tax, consulting, and advisory services. It focuses on helping its clients solve complex problems and transform their businesses using data and technology. EY is committed to building a better working world by enhancing trust in financial markets and economies globally. Its services include corporate finance advisory, transaction strategy, technology consulting, and more, catering to sectors such as health, energy, finance, government, and more. EY also emphasizes sustainability and innovation in its solutions.

📋 Description

• Lead the architecture, design and implementation of ServiceNow ITOM solutions including Discovery, Service Mapping, Event Management, and Cloud Management • Define and implement scalable CMDB architecture, governance frameworks, and data models • Drive end-to-end ITOM strategy, aligning ServiceNow capabilities with enterprise IT operations and business goals • Architect and deliver event correlation, observability, and AIOps solutions using ServiceNow Event Management and integrations • Design and implement Service Mapping solutions for business services and applications • Lead Discovery implementation, including MID Server setup, credential management, and troubleshooting • Drive integration architecture using REST/SOAP APIs, IntegrationHub, and third-party monitoring tools • Provide technical leadership and mentoring to development and implementation teams • Collaborate with stakeholders to gather requirements and translate them into technical and architectural specifications • Ensure adherence to platform best practices, governance, and security standards • Support performance tuning, scalability optimization, and platform upgrades • Drive DevOps and Agile delivery practices across ITOM implementations • Conduct design reviews, code reviews, and architecture governance

🎯 Requirements

• Bachelor’s degree in computer science, Engineering, or related field • Approximately 8–12 years of IT experience, with significant exposure to ServiceNow ITOM • Proven experience as a Technical Architect or Lead in ServiceNow ITOM implementations • ServiceNow CSA certification (mandatory) • ServiceNow CIS – Discovery / Service Mapping (mandatory) • ITIL Foundation certification (preferred)

🏖️ Benefits

• Support, coaching and feedback from some of the most engaging colleagues around • Opportunities to develop new skills and progress your career • The freedom and flexibility to handle your role in a way that’s right for you