Senior Business Analyst – ITOM, ITAM

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

🔐 Security

Enterprise • Technology • Security

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Understand and document business requirements and user stories for ServiceNow implementations. • Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness • Own business requirements and agreement of priorities with clients/end users • Conduct impact analysis on existing business process and function • Produce functional specifications, wireframes, and mock-ups for delivery teams • Partner with technical team to conduct demos and show & tells with client end users • Contribute to writing test scripts including acceptance criteria • Facilitate testing/UAT and obtain agreement on priorities with client / end users

🎯 Requirements

• 5+ years of experience working experience as a Business Analyst • Proven ServiceNow experience with expertise in ITOM & ITAM. • Strong knowledge of business process architecture principles for cloud-based platforms • Strong experience with ServiceNow Platforms in Integration, Security Center, Upgrade, Debugging, Custom Application • Understanding of Agile/Scrum methodologies • Strong written and verbal communication skills • Ability to assess and mitigate risk • Strong problem-solving skills; ability to simplify complex situations • Strong relationship management skills with all levels • Good documentation and stakeholder communication skills

🏖️ Benefits

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience • ServiceNow CSA certification