Client Services Associate

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EXANTE

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

EXANTE is a global prime broker and fintech firm founded in 2011 that provides direct access to over 2 million financial instruments across 50+ markets through a proprietary, customizable trading platform (desktop, web, mobile) with API and white-label options. It serves institutional and professional clients — banks, brokerages, asset managers, family offices, and professional traders — offering trade execution, custody arrangements, regulatory coverage, and dedicated relationship and post-trade support.

📋 Description

• Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs • Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach • Liaise with internal teams to find solutions to more complex inquiries • Navigate inquiries to the relevant departments when necessary • Maintain a sound knowledge of our product and industry • Maintain a positive image of our company • Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation • Regularly communicate feedback and suggestions with your line manager

🎯 Requirements

• Financial markets and industry knowledge • Previous experience in a brokerage/investment company • Fluency in written and spoken English at a professional level • Strong client-focused service skills • Understanding of basic technical principles • Excellent communication skills, both written and verbal • Strong organizational skills and attention to detail • Comfortable working in a fast-paced environment • Ability to multitask effectively • Comfortable with working shifts • Previous experience with tools like Intercom, Atlassian.

🏖️ Benefits

• Competitive salary • Corporate benefits (choose your preferred options) • Truly inspiring culture, pleasant and informal work environment • Ongoing education & training programs • Opportunity to network and connect at the Corporate Events • Global career opportunities