EXL
10,000+ employees
🏥 Healthcare
🛡️ Insurance
📦 Logistics
💰 $2M Venture Round on 2015-01
Healthcare • Insurance • Logistics
EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.
Executive
🕒 August 2
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EXL
10,000+ employees
🏥 Healthcare
🛡️ Insurance
📦 Logistics
💰 $2M Venture Round on 2015-01
Healthcare • Insurance • Logistics
EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.
📋 Description
• Handle customer inquiries via chat phone, email, , or other platforms with professionalism and empathy. • Provide exceptional service by actively listening, understanding needs, and offering accurate solutions. • Maintain and improve C-SAT scores by ensuring timely and effective resolution of issues. • Document interactions and update systems accurately to ensure seamless follow-up. • Collaborate with internal teams to resolve complex issues and enhance customer experience. • Adhere to company policies, compliance standards, and service-level agreements (SLAs).
🎯 Requirements
• Minimum: High School Diploma or equivalent (Graduate preferred). • Prior experience in customer service or related field is an advantage.
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options
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