Expatrio
11 - 50 employees
Founded 2017
💳 Fintech
📚 Education
💰 Undisclosed on 2017-09
Fintech • Education
Expatrio is a digital platform that helps international students and professionals move to Germany by providing visa-related financial and insurance services. It offers German blocked accounts (Sperrkonto) accepted by authorities, a free German bank account linked to the blocked account, public and private health insurance options (including travel/incoming insurance), and additional student-focused services such as an international student ID, accommodation access, webinars, and scholarship opportunities. Expatrio packages (notably the Value Package) bundle these essentials to simplify visa applications and the transition to living and studying/working in Germany.
Customer Support Agent, English, Arabic
Job not on LinkedIn
🔥 1 hour ago
🗣️🇸🇦 Arabic Required
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Expatrio
11 - 50 employees
Founded 2017
💳 Fintech
📚 Education
💰 Undisclosed on 2017-09
Fintech • Education
Expatrio is a digital platform that helps international students and professionals move to Germany by providing visa-related financial and insurance services. It offers German blocked accounts (Sperrkonto) accepted by authorities, a free German bank account linked to the blocked account, public and private health insurance options (including travel/incoming insurance), and additional student-focused services such as an international student ID, accommodation access, webinars, and scholarship opportunities. Expatrio packages (notably the Value Package) bundle these essentials to simplify visa applications and the transition to living and studying/working in Germany.
📋 Description
• First point of contact for international customers for product inquiries • Ensure excellent customer service • Verification of documents • Support customer support agents with ad-hoc tasks • Collaborate with service partners to support customers
🎯 Requirements
• Some experience in customer support • Strong communication skills and a customer first mindset • Proficient in English and Arabic • Experience in the banking or health insurance industry is a plus • Experience with helpdesk software (such as Zendesk or similar tools) is ideally preferred
🏖️ Benefits
• Provision of full home office set-up • Flexible working hours • Individual professional and personal development opportunities
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