Customer Support, Automation Specialist, Operations Analyst I

🕒 May 13

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Solenis

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🔬 Science

Energy • Science • Manufacturing

Solenis is a leading provider of specialty chemical solutions and services aimed at improving industrial operations and sustainability practices. The company serves various markets, including food & beverage processing, agriculture, pulp & paper, and oil & gas. Solenis is known for its innovative chemistries, advanced monitoring and control systems, and expert support, which enhance operational efficiencies and sustainability for its clients. With a focus on water treatment and process improvements, Solenis helps industries reduce costs, improve productivity, and attain environmental goals through bespoke solutions and consulting services.

📋 Description

• Driving Core Reporting: Execute and deliver daily, weekly, and monthly reports covering key customer service metrics, order fulfillment statuses, and evolving KPIs to support shifting business needs. • Data Processing & Automation: Extract, analyze, and process complex datasets from SAP and Salesforce. • You will leverage advanced Excel capabilities (Power Query/Power Pivot) alongside light VBA or Office Scripts to automate tasks and extractions (like SAPGUI). • Workflow & Ticket Management: Oversee and optimize mini ticketing systems to handle internal operational requests. • You will build and manage these workflows utilizing Smartsheet, SharePoint lists, or Microsoft Power Apps. • Cross-Functional Support: Act as a trusted data partner to CS, Back-Office, and Commercial stakeholders, ensuring they have accurate and timely information. • Agile Problem Solving: Field and fulfill ad-hoc data requests and occasional dashboard development with precision as they arise.

🎯 Requirements

• Advanced Excel, VBA & Office Scripts: Strong command of structured data handling, formulas, and pivot tables. • Process Automation: Hands-on experience creating and managing workflows using SharePoint lists and Power Automate Cloud. • Business Intelligence Tools: Comfortable navigating Tableau and/or Power BI as an end-user, with the ability to handle occasional Power BI development tasks. • System Skills: Solid navigation skills in SAP for data extraction, paired with basic familiarity with Salesforce. • Exceptional Organization: You are dependable and highly organized, capable of managing multiple recurring deadlines without dropping the ball. • Clear Communication: Concise communication skills with the confidence to collaborate effectively across diverse teams and departments. • Bonus Points (Nice to Have): Basic Python awareness for those extremely rare, one-off scripting needs. • Experience with Smartsheet or similar workflow management tools. • A foundational understanding of Order-to-Cash (O2C) or supply chain processes.

🏖️ Benefits

• medical, dental and vision insurance • 401(k) plan • numerous opportunities for professional growth and development