Property Services Coordinator

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Expedock

WebsiteLinkedInAll Job Openings

51 - 200 employees

Expedock is the AI-powered automation service behind some of the leading players in the 7 trillion USD global supply chain. We are on a mission to build the powerful data infrastructure that will drive unprecedented efficiency and profitability to all players in the industry.

📋 Description

• Serve as the main point of contact for tenant and landlord repair inquiries via phone, email, and property management portals. • Perform basic diagnostic questioning over the phone/email to identify issue scopes before dispatching contractors. • Assign works orders to approved contractors, manage trade schedules, and track jobs through to completion. • Process contractor invoices and verify job completion sign-offs against quoted costs. • Track and schedule cyclical safety inspections, ensuring 100% compliance across key statutory areas (Gas Safety/CP12, EICR, EPC, Fire Safety, and Legionella). • Monitor and track reactive health and safety risks (including damp and mould cases in line with UK regulatory guidelines). • Log and archive all safety certificates, O&M manuals, and work logs within the CRM system. • Source, onboard, and maintain relationships with reliable regional contractors across the UK. • Ensure all contractors hold valid public liability insurance, certifications, and up-to-date compliance documentation. • Conduct post-repair follow-up calls with tenants to evaluate work quality and track contractor performance KPIs. • Manage initial tenancy onboarding utility notifications (gas, electric, water, and council tax transfers). • Coordinate property inventory checks, check-in/check-out reports, and end-of-tenancy maintenance works. • Maintain complete, audit-ready digital files in the company’s property management software.

🎯 Requirements

• 2+ years of experience in UK property management, social housing, block management, or lettings coordination. • Solid understanding of UK residential housing regulations (Gas Safety, Electrical Safety Regulations, Awaab’s Law, EPCs, and Health and Housing Safety Rating System - HHSRS). • Comfortable using cloud-based property software (e.g., Fixflo, Reapit, Arthur Online, AppFolio, or Yardi), e-signature tools, and Microsoft 365/Google Workspace. • Dedicated, quiet home office environment with a reliable high-speed broadband connection. • Exceptional written and spoken English with strong telephone diagnostic and conflict-resolution skills.

🏖️ Benefits

• HMO coverage and leave credits become available after three months of engagement. • Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success. • Structured Engagement & Training: Start strong with a structured engagement program and client-specific training designed to help you quickly master your assigned workflows.