Facility Coordinator – Offshore

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Lago

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

📡 Telecommunications

B2B • eCommerce • Telecommunications

Lago is a recruitment service that connects digital marketing agencies and businesses with top-tier global talent from emerging markets. Since 2015, Lago has specialized in providing remote staffing solutions, offering roles such as virtual assistants, social media managers, and customer support representatives. The company aims to empower both agencies and talented professionals by facilitating rewarding job opportunities while enabling businesses to grow efficiently and cost-effectively.

📋 Description

• Own the full lifecycle of assigned work orders across all three work order types: Receive, log, and triage incoming Standard (One-Time) and Emergency work orders, confirming client details, scope, and urgency level • Coordinate and dispatch qualified in-network vendors within defined priority SLAs • Manage Recurring work order schedules — confirm upcoming visits, vendor readiness, and completion documentation • Track all open work orders in the Worksmith Admin Portal from intake to close-out, ensuring status is current at all times • Flag Emergency work orders to the US-based Service Manager immediately upon receipt, regardless of time zone • Obtain and file vendor completion confirmations, photos, and sign-offs per SOP-CS-003 standards • Participate fully in the Sourcing & Services team backlog, including: Source qualified vendors for reactive (one-time, no in-network vendor) work orders — outreach, vetting, quote collection, and selection • Build and maintain vendor relationships in assigned service categories and regions • Contribute to the shared task backlog alongside US-based S&S Team Members, flexing between sourcing and services coordination as volume demands • Document new vendor contacts and sourcing outcomes in the Worksmith Admin Portal for team visibility • Serve as the Tier 1 (T1) point of contact for issues surfaced during your working hours: Handle and resolve T1 issues independently in accordance with established SOPs—log, acknowledge, and action routine issues without escalation. • For issues that meet Tier 2 (T2) criteria, gather all available context (timeline, vendor status, client history), document thoroughly in the internal admin portal and any related data files, and hand off to the Service Manager or Team Lead with a clear summary. • Client contact is limited to routine, operational interactions only: Acceptable includes scheduling confirmations, appointment reminders, ETA updates from vendors, routine check-ins on open work orders.

🎯 Requirements

• 2+ years of experience in facilities coordination, property management, maintenance operations, or a closely related field • Strong written and verbal communication skills in English — client-facing written communication is a core expectation of this role • Proven ability to manage multiple open tasks simultaneously in a fast-paced, detail-oriented environment • Experience coordinating with third-party vendors or contractors — scheduling, follow-up, and quality confirmation • Comfortable working independently during Philippine business hours with minimal real-time US oversight • Proficient with work order management systems, CRMs, or operations platforms (Client Admin Portal, Slack, Google Workspace including Google Docs and Google Sheets) • Reliable high-speed internet connection and a dedicated, professional remote work setup • **Preferred** • Background in commercial facilities, FM services, or multi-site property operations • Experience working with US-based companies in an offshore or outsourced capacity • Familiarity with US business norms, particularly around client communication and service expectations • Experience using AI writing tools to improve the quality of written communications • Exposure to vendor vetting or sourcing processes

🏖️ Benefits

• Remote Work: Work from anywhere—our team is global, and we value work-life balance. • Growth Opportunities: As a key player you’ll have the chance to shape your role and grow with us. • Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.