Medical Information Specialist II

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Inizio

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Inizio is a comprehensive commercialization partner that offers tailored solutions to health and life sciences companies. With expertise spanning clinical development, product launch, and data-driven insights powered by technology and AI, Inizio navigates the complexities of the drug lifecycle to maximize patient access and enhance treatment outcomes. They cater to a diverse range of therapeutic areas, including oncology, and are equipped to support companies from early-stage development through to commercialization, ensuring value is unlocked at every opportunity.

📋 Description

• Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines. • Completely and accurately identify, address, and document all Information Requests, Adverse Events (AEs), Product Quality Complaints (PQCs), Special Situations, and other reportable information. • Conduct study compliance calls to volunteers enrolled in clinical/medical research trials. • Enroll participants in educational seminars. • Provide patient support to patients enrolled in Patient Support Programs. • Collect demographic data and disposition information for product, sample, and literature fulfillment. • Accurately collect information required by individual programs and correctly capture information in designated databases. • Exhibit effective communication, customer service, and telephone support skills. • Communicate with callers in an empathetic manner. • Adhere to all company policies, Standard Operating Procedures, and compliance requirements. • Maintain knowledge of current FDA regulations and applicable healthcare compliance standards. • Safeguard patient privacy and confidentiality in accordance with applicable data privacy legislation and company information security policies. • Conduct all activities in compliance with applicable U.S. FDA requirements, HIPAA Privacy and Security Rules, client requirements, company SOPs, and Philippine regulations. • Maintain a secure and confidential home-working environment with reliable internet connectivity and appropriate business continuity arrangements. • Possess effective organizational skills, including the ability to manage multiple priorities and projects simultaneously.

🎯 Requirements

• Current registration and good standing with the Professional Regulation Commission (PRC) and the Philippine Board of Nursing (or other applicable Philippine healthcare professional regulatory board) • Knowledge of United States healthcare systems, medicines regulation, and pharmacovigilance requirements preferred. • Experience in Medical Information, Pharmacovigilance, Patient Support Program, healthcare call centers, or related pharmaceutical industry roles preferred. • Excellent verbal, written, and listening communication skills. • Demonstrated proficiency in spoken and written English • Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Teams) • Ability to maintain a secure remote work environment and comply with company information security requirements. • Ability and willingness to work schedules that support U.S. business operations.

🏖️ Benefits

• Employment Equity • Reasonable Accommodation