Short-term Rental Reservations Coordinator

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Buddle

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Buddle is a B2B staffing and outsourcing company that connects businesses with experienced Filipino remote professionals. They find, hire, onboard and manage high-performing remote staff and handle payroll, benefits and local compliance so clients can scale teams in areas like property management, e-commerce, accounting & finance, customer experience, administration and sales support. Buddle positions itself as a managed HR partner focused on delivering cost savings, low turnover and culturally aligned, career-driven talent.

📋 Description

• Provide prompt, courteous, and informative responses to guest inquiries via phone, email, software platforms, and in person. • Manage reservations efficiently, confirm details, process payments, and handle special requests while encouraging direct bookings. • Process guest payments and monitor upcoming bookings to ensure all reservations are fully paid before arrival. • Log and manage maintenance requests, liaising with internal staff, external contractors, owners, and guests to ensure timely resolution. • Act as the primary point of contact for guest issues and disputes, coordinating with cleaning and maintenance teams and managing post-stay damage claims through appropriate channels. • Communicate reservation changes with the cleaning department, particularly for last-minute bookings or altered check-in/check-out times. • Collect, log, and share guest feedback to support continuous improvement of guest experiences. • Follow the Triage Communication Procedure to ensure professional and effective communication with clients, staff, and stakeholders. • Support the team by completing ad-hoc tasks and responsibilities as required by management. • Make necessary process suggestions and improvements which can help the team. • Contributes to team effort by accomplishing related results as needed. • Perform other related tasks and duties that may be assigned by the client later on.

🎯 Requirements

• Minimum of 3 years’ experience in guest reservations, short-term rentals, property management, or a related hospitality role. • Guest-Focused: Warm, empathetic, and professional in all interactions, with a passion for delivering exceptional service. • Skilled Communicator: Strong interpersonal and communication skills across phone, email, software, and in-person channels. • Detail-Oriented: Accurate in managing reservations, payments, and service requests. • Problem-Solver: Proactive in resolving guest issues, finding fair solutions, and maintaining positive relationships. • Hospitality Experience: Previous experience in customer service or hospitality, demonstrating professionalism and commitment to guest satisfaction. • Tech-Savvy: Proficient with booking management platforms such as Airbnb, Booking.com, and direct booking systems; experience with Guesty, Breezeway, Suite-Op, Google Suite, Notion, and Slack is highly regarded. • Flexible & Proactive: Willing to take on additional responsibilities, learn new skills, and grow with the company. • Preferred (Not Essential): Familiarity with bookkeeping and payroll.

🏖️ Benefits

• Health insurance • Internet allowance • KPI incentive program • Fortnightly virtual happy hour • Annual group offsites