Senior Observability Analyst

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Act as the technical and functional reference for the Datadog platform within the organization • Design, implement and evolve observability solutions using APM, Infrastructure Monitoring, Logs Management, Dashboards, RUM, Synthetic Monitoring and Continuous Testing • Define corporate observability standards for applications, APIs, microservices and cloud workloads • Design and maintain executive, operational and analytical dashboards • Develop proactive monitoring strategies based on SLIs, SLOs, SLAs and business metrics • Create, review and optimize monitors and smart alerts to reduce operational noise and false positives • Support application instrumentation with OpenTelemetry and native Datadog integrations • Lead root cause analyses of critical incidents and propose preventive actions • Identify opportunities for automation, failure prediction and self-healing • Develop training, playbooks, standards and documentation on Datadog • Periodically analyze capacity, performance, availability and end-user experience • Promote a culture of observability and operational excellence • Support Engineering, Architecture, Development, SRE and Operations in early risk identification and incident reduction

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems or related fields • Advanced experience with Datadog in implementing, administering and evolving the platform • Hands-on experience with Datadog APM, Infrastructure Monitoring, Logs Management, Dashboards, Monitors and Monitoring Service Catalog • Advanced knowledge of logs, metrics and distributed tracing • Experience in observability for APIs and microservices architectures • Experience with AWS environments • Experience troubleshooting and investigating complex incidents • Knowledge of OpenTelemetry and application instrumentation • Automation skills with Python, Shell Script or PowerShell • Experience with Kubernetes, Docker and cloud-native ecosystems • Solid understanding of system availability, performance, scalability and reliability • Ability to translate technical indicators into business impact • Datadog Certified Associate certification or higher (preferred) • Experience with SRE practices (preferred) • Knowledge of CI/CD and DevSecOps (preferred) • Experience with Dynatrace, Grafana, Prometheus, Elastic Stack or Zabbix (preferred)

🏖️ Benefits

• Remote work • Development opportunities • Women in Experian group • Inclusive, purpose-driven environment • Affirmative action and gender equity initiatives • Participation in building a data-driven operation and operational excellence