Senior Relationship Manager – Enterprise/Global Brands

🕒 April 9

🇺🇸 United States – Remote

💵 $80k - $130k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Lead and expand strategic business relationships, driving retention, client satisfaction and growth activities within an assigned portfolio of Global Enterprise accounts • Develop executive-level relationships with clients by researching and understanding complex business needs • Create and maintain strategic account plans for top Global Enterprise clients • Assist in the renewal of existing business in partnership with the Client Development Executive • Own client retention activities, ongoing satisfaction and long-term relationship health across assigned accounts • Generate client advocacy and referenceable success stories that can be leveraged in the market • Marshal cross-functional resources to ensure client satisfaction and elevate voice of client insights to promote innovation • Maintain and expand relationships within the client network across multiple buyer personas, stakeholders and executive sponsors • Gather data and insights regarding usage, outcomes and business value; ensure adoption and usage align with projected levels and strategic objectives • Lead client briefings, quarterly business reviews, executive summaries and senior stakeholder presentations • Collaborate with Customer Success team on data quality best practices and proactively address gaps, risks and growth opportunities • Inform and educate clients on new and existing projects/products and provide strategic recommendations aligned to client priorities • Create, qualify and refer leads to the Client Development Executive

🎯 Requirements

• Bachelor's degree or equivalent experience • 5+ years of complex relationship management experience supporting large, strategic or Global Enterprise clients • Experience in Experian Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA) • Experience with consultative sales, customer service, executive relationship management and project management • Ability to travel

🏖️ Benefits

• Great compensation package including uncapped commission • Core benefits including medical, dental, vision, and matching 401K • Flexible work environment, ability to work remote, hybrid or in-office • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays