Account Manager

🕒 April 9

🏄 California, Colorado, +9 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $76k - $90.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Salted Stone

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 10

🤝 B2B

☁️ SaaS

B2B • SaaS • Marketing

Salted Stone is a digital agency that provides end-to-end solutions and consulting services to meet customer-centric business challenges. As an accredited HubSpot agency partner, Salted Stone leverages technology and creativity to drive business growth and enhance customer experiences. They offer strategic consulting, marketing, branding, CRM solutions, and more to unify sales, marketing, and services. Salted Stone is focused on delivering impactful business outcomes through innovative strategies, integration of systems, and expert training.

📋 Description

• Manage a roster of approximately 8-12 clients • Effectively manage the onboarding/kickoff of clients • Act as the primary liaison between clients and our internal teams as it relates to timeline, budget, progress, etc. • Prepare account service-related documents such as meeting agendas, meeting reports, emails, proposals, and other client communications and correspondence • Triage all incoming support requests from clients via email, calls, or our support ticketing platform • Prepare production plans based on contracted budgets and timelines • Create and manage tasks in the project management tool as tasks progress through the stages of completion, including keeping the client-facing board up to date • Perform meticulous quality checks and testing on project- and campaign-related deliverables • Track and report on engagement budgets and client health on a weekly basis • Ensure that CRM records are updated on a weekly basis • Create and maintain milestone records to accurately forecast client revenue and ensure that invoices go out to clients in accordance with the contracted payment schedule • Provide recommendations on how to improve ongoing marketing campaigns and digital projects (e.g., website redesigns, backend integrations, etc.) • Lead retainer renewal conversations with the client in a timely manner to ensure retainers do not lapse • Identify account retention and expansion opportunities and lead conversations with clients about those opportunities • Work with subject matter experts to properly scope out new engagement opportunities • Progress your professional development by engaging in intermediate HubSpot training, with a focus on independently handling in-platform tasks for clients.

🎯 Requirements

• BA or BS degree in communications, marketing, or business • 5 years of relevant experience • Excellent interpersonal and organizational skills • Strong attention to detail and the ability to communicate details • Strong oral and written communication skills • Strong problem-solving skills • Ability to assess a wide range of issues in creative ways and consult on solutions • Confidence in advising clients on how to proceed in order to achieve their goals • Confidence in leading sales-related discussions with clients • Comfortably handle multiple projects simultaneously • Confidently organize and prioritize work under pressure • Work within an assigned budget • Proven HubSpot experience • Teamwork.com experience

🏖️ Benefits

• Company-paid health insurance • 401(k) match • Access to free Financial Advisors & Coaching • Birthday Leave (an additional paid day off) • Anniversary Leave (an additional paid day off) • Holisticly wellness benefit • Regular Culture Committee initiatives & events • Fully flexible, remote work • Company-provided laptop