Technical Support Referent, German

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Expleo Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1966

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Expleo Group is a global engineering, technology, and consulting service provider that partners with leading organizations to guide them through business transformation, helping them achieve operational excellence and future-proof their businesses. With over 50 years of experience in developing complex products, optimizing manufacturing processes, and ensuring quality, Expleo leverages deep sector knowledge and expertise in AI, digitalization, and cybersecurity to fast-track innovation across the value chain. The organization operates in 29 countries, supported by 18,000 skilled experts dedicated to delivering high-value solutions while committing to integrity and sustainability.

📋 Description

• Analyze received support requests and identify appropriate solutions using available basic data and technical skills • Escalate unresolved Level 1 support requests to the appropriate higher technical level according to established procedures • Monitor and manage support requests throughout their lifecycle until closure • Promptly inform the manager of incidents identified during request processing • Take over and manage colleagues’ support requests during absences to ensure business continuity • Translate support requests or other documents at the manager’s request • Ensure compliance with internal procedures and work instructions • Manage support requests while considering the impact on warranty costs and recommend part replacement when necessary • Propose creation or updating of items and databases to continuously improve the knowledge base • Apply and comply with the client’s quality management system requirements

🎯 Requirements

• Technical university degree, preferably in automotive, mechanical, or electrical/electronics • Fluent in German • Intermediate-advanced English • Passionate about the automotive industry

🏖️ Benefits

• Benefit Platform • Holiday Voucher • Private medical insurance • Performance bonus • Easter and Christmas bonus • Employee referral bonus • Bookster subscription • Work from home options depending on project