Extend Your Team
B2B • eCommerce • HR Tech
Extend Your Team is a professional outsourcing service that connects businesses with skilled, vetted professionals to improve operational efficiency and achieve measurable results. Utilizing their proprietary Smart Talent System™, they streamline hiring processes, reduce inefficiencies, and empower organizations to scale quickly and effectively. Extend Your Team caters to a diverse range of industries, providing tailored solutions for business leaders, startups, and growing organizations looking for reliable and capable team members who can deliver immediate ROI.
Customer Support Specialist – Card Services, Back Office
Job not on LinkedIn
September 25
Extend Your Team
B2B • eCommerce • HR Tech
Extend Your Team is a professional outsourcing service that connects businesses with skilled, vetted professionals to improve operational efficiency and achieve measurable results. Utilizing their proprietary Smart Talent System™, they streamline hiring processes, reduce inefficiencies, and empower organizations to scale quickly and effectively. Extend Your Team caters to a diverse range of industries, providing tailored solutions for business leaders, startups, and growing organizations looking for reliable and capable team members who can deliver immediate ROI.
📋 Description
• Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools • Documenting & logging issues (as well as customer compliments & complaints) • Working with customers to help them go through our application flow when required • Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems
🎯 Requirements
• Flood renewal and OFAC processing experience • At least 2 years (and above) of experience under a US Loan or Mortgage account handling Credit Card or Card services specific tasks • Experienced in customer-facing roles in a loan or mortgage account • Superb communication, collaboration, and problem-solving skills • Proficiency, speed, and accuracy in written communication • Fluency, clarity, and good diction in English • Great organizational skills & time management abilities • Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email • Detail-Oriented • Bachelor's Degree or comparable work experience in financial services • Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break) • Must be presently residing in the Philippines
🏖️ Benefits
• Remote work - Rest of US, Philippines
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