Manager – Servicenow, Moveworks AI

🕒 6 days ago

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EY

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1989

🏥 Healthcare

⚖️ Legal

📣 Marketing

Healthcare • Legal • Marketing

EY is a global professional services firm, widely recognized for providing audit, tax, consulting, and advisory services. It focuses on helping its clients solve complex problems and transform their businesses using data and technology. EY is committed to building a better working world by enhancing trust in financial markets and economies globally. Its services include corporate finance advisory, transaction strategy, technology consulting, and more, catering to sectors such as health, energy, finance, government, and more. EY also emphasizes sustainability and innovation in its solutions.

📋 Description

• Work to solve client problems using ServiceNow platform • Build innovating product which solves client’s problem • Design intent-to-action mappings between Moveworks AI Assistant and ServiceNow (ITSM, HRSD) • Structure knowledge bases, service catalog items, and record producers to be AI-consumable • Reduce ticket intake by enabling autonomous resolution for L1/L2 use cases (passwords, access, FAQs) • Perform Configuration/Customization of the ServiceNow system, including creation workflows • Architect end-to-end AI agents that combine Moveworks Reasoning Engine and ServiceNow workflows, approvals, and policies • Define when the AI resolves fully vs. hands off to human agents • Design reusable agent patterns (HR) • Perform integrations and process automation using Orchestration, Web Services, Soap calls, etc. • Own Architectural reviews, quality reviews and technical documentation

🎯 Requirements

• College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences • Approximately 10+ years of experience in a development role • ServiceNow CSA certification is mandatory, CIS-HRSD is favourable • Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories • Deep understanding of Moveworks AI Assistant & Enterprise Search • Experience designing conversational flows that replace portals/forms • Hands-on experience with Moveworks–ServiceNow integration architecture • Authentication protocols such as IAM/Active Directory / LDAP or SiteMinder federation /Azure • Integrating with internal and external applications and systems • JavaScript, HTML, Angular JS and good web design practices • Implementation experience on any of the following applications on ITSM, HRSD, Service Portal, Agentic AI, Gen AI

🏖️ Benefits

• Support, coaching and feedback from some of the most engaging colleagues around • Opportunities to develop new skills and progress your career • The freedom and flexibility to handle your role in a way that’s right for you