Support Specialist

🔥 1 hour ago

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EY

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1989

🏥 Healthcare

⚖️ Legal

📣 Marketing

Healthcare • Legal • Marketing

EY is a global professional services firm, widely recognized for providing audit, tax, consulting, and advisory services. It focuses on helping its clients solve complex problems and transform their businesses using data and technology. EY is committed to building a better working world by enhancing trust in financial markets and economies globally. Its services include corporate finance advisory, transaction strategy, technology consulting, and more, catering to sectors such as health, energy, finance, government, and more. EY also emphasizes sustainability and innovation in its solutions.

📋 Description

• Provide second level of support to end users Incident and service requests that have been escalated by lower tiers • Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible • Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements • Identify improvement opportunities within incident resolution focusing on Incident reduction • Provide specialized investigation and diagnosis of all Incidents and Service Catalogue Requests • Liaise between Outage Management and other Technical support teams on Infrastructure outages for resolution • Enable standardization of processes and working practices as they relate to End User Incident track • Review Operation Manuals, Production Support Procedures and provide input into projects to ensure Collaboration Solution Support receives the correct level of technical information • Create and submit knowledge articles • Improve efficiency of Operations by implementing efficient automated processes

🎯 Requirements

• Any Bachelor’s degree or related discipline • Overall 6-8 years of experience • Minimum 3-4 Years of experience in Incident Management • Good technical background with understanding of large complex infrastructure • Experience working with IT requirements of a global firm • Experience of ITIL Major Incident Management and coordination in a large organization • Certification Requirements: • Must have MCSA: Windows Server 2016 ITIL Foundation certification • Good to Have MCSA: Office 365 Designing and Deploying Microsoft Exchange Server 2016(Exam 70-345) • MCSE Productivity Solutions Expert Microsoft 365 Certified: Teamwork Administrator Associate Microsoft Certified Desktop Support Technician (MCDST) • Knowledge in analytical tools like Power Bi, Spotfire, Tableau.

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities