Fintiba GmbH
51 - 200 employees
Founded 2016
💳 Fintech
🛡️ Insurance
👥 B2C
Fintech • Insurance • B2C
Fintiba GmbH is a Germany-focused provider that helps internationals secure visa-compliant financial and insurance products required for moving to Germany. Fintiba offers a digital Blocked Account service (acknowledged by German embassies) and visa-compliant health insurance, plus bundled packages (Fintiba Plus), guidance, webinars, and multilingual/local support to simplify student, job-seeker, and employee visa processes. The company emphasizes step-by-step guidance, partnerships, and resources (guides, webinars, companion tools) to help customers open blocked accounts and obtain the correct insurance documentation for German visas; it has helped over 300,000 students according to its materials.
Customer Support Agent
Job not on LinkedIn
🔥 14 minutes ago
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Fintiba GmbH
51 - 200 employees
Founded 2016
💳 Fintech
🛡️ Insurance
👥 B2C
Fintech • Insurance • B2C
Fintiba GmbH is a Germany-focused provider that helps internationals secure visa-compliant financial and insurance products required for moving to Germany. Fintiba offers a digital Blocked Account service (acknowledged by German embassies) and visa-compliant health insurance, plus bundled packages (Fintiba Plus), guidance, webinars, and multilingual/local support to simplify student, job-seeker, and employee visa processes. The company emphasizes step-by-step guidance, partnerships, and resources (guides, webinars, companion tools) to help customers open blocked accounts and obtain the correct insurance documentation for German visas; it has helped over 300,000 students according to its materials.
📋 Description
• first point of contact for international customers for inquiries regarding our product • support the customer support team via e-mail, live chat and phone • ensure that customers get excellent customer service • verification of documents • support customer support agents with ad-hoc tasks • work together with service partners to support customers
🎯 Requirements
• some experience in customer support • strong communication skills and a customer first mindset • proficient in English • ideally some experience with helpdesk software (such as Zendesk or similar tools)
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
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