Fresh Prints
11 - 50 employees
Founded 2013
🛒 Retail
🛍️ eCommerce
👥 B2C
Retail • eCommerce • B2C
Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.
Customer Service Associate
Job not on LinkedIn
🔥 19 minutes ago
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Fresh Prints
11 - 50 employees
Founded 2013
🛒 Retail
🛍️ eCommerce
👥 B2C
Retail • eCommerce • B2C
Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.
📋 Description
• Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner • Resolve customer issues accurately while adhering to company policies and service standards • Maintain detailed and accurate documentation in tickets and internal systems • Ensure proper ownership of customer conversations, including follow-ups and handoffs • Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift) • Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs • Contribute to process improvements by identifying recurring issues or inefficiencies
🎯 Requirements
• Bachelor’s degree in Marketing, Communications, Business, or a related field • Minimum of 1 year of experience in customer support, client services, or a similar customer-facing role • Strong written communication skills with the ability to maintain a professional brand voice • Comfortable working in a fast-paced, metrics-driven environment
🏖️ Benefits
• 2-month paid Sabbatical to eligible employees • Night shift allowance of $80
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