Senior Support Operations Representative

🔥 3 hours ago

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Insurity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

☁️ SaaS

🤖 Artificial Intelligence

💰 Private Equity Round - Insurity on 2021-11

Insurance • SaaS • Artificial Intelligence

Insurity is a provider of insurance-focused software and technology services. Its platform includes core policy administration systems (Policy Decisions, Pro Suite, Marine Suite, Workers’ Comp Suite), analytics and intelligence tools (Premium Audit, Loss Control, SpatialKey geospatial analytics), billing and payments (Billing-as-a-Service), and AI capabilities embedded across core insurance workflows. Insurity serves carriers, MGAs and other insurance organizations to modernize core systems, improve underwriting, auditing, claims prevention, and payment operations.

📋 Description

• Handle financial backend operations such as remittance processing, mismatch report checks, fee reversals, and policy-related payment reconciliation • Develop, analyze, and document requirements, including business, functional and non-functional • Complete assigned daily work tasks • Research and clear exception items on internal and external programs • Respond to emails and Team Salesforce tickets • Produce and distribute reports and files • Train existing team members on processes and procedures • Participate in projects, as needed • Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.

🎯 Requirements

• 3+ years of experience in financial operations or billing • Proficiency in Excel • Experience with financial systems • Strong attention to detail • Ability to collaborate and work effectively within a team environment • Written and oral English communication

🏖️ Benefits

• Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative • Generous Time Off: Our leadership believes in taking the time you need when you need it. • Day One Health Benefits + Employer-Matched Retirement Savings: You might think these are table stakes, but we know these matter to you. • More Than Just Core Values: Our values are fundamental in how we attract, train, and retain top talent. • Award-Winning Onboarding Program: We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. • Real Career Growth Opportunities: We love to promote from within with over 25% of our open roles filled through internal applicants on average. • Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. • Insurity Podcasts: Explore podcasts from our Learning & Development team for deeper insight into Insurity products, company innovation, and the business as a whole. • Continuous Learning Opportunities: Own your development with your own LinkedIn Learning and Kaplan licenses. • Employee Referral Bonus: Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus.