Systems Developer I

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Fácil Assist

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤝 B2B

☁️ SaaS

B2B • SaaS

Fácil Assist is a Brazilian company founded in 2011 that provides 24-hour assistance services and BPO/call-center solutions to businesses and end customers. The company offers wide-ranging assistance lines—vehicle (roadside, towing, locksmith), residential and commercial (plumbing, electrical, appliance repair), and personal services (telemedicine, funeral, pet services, food card)—and operates a national network of registered service providers. Fácil Assist combines operational call centers and field networks with technology (FaSys CRM, omnichannel call center, WhatsApp bots, GPS tracking, mobile apps and API integrations), operates from São Bernardo do Campo and São Paulo, and emphasizes SLA/KPI-driven processes, LGPD-compliant data practices, and contingency/availability for continuous service. It was incorporated into Grupo HDI Brasil in 2023 and serves corporate clients with large volumes of beneficiaries and requests.

📋 Description

• Work on maintenance and enhancement of internal and external web systems, ensuring their correct operation; • Collaborate with business areas, clients and the technical team to gather and understand requirements; • Develop, implement and validate continuous improvements in the systems; • Identify, analyze and fix defects, ensuring application stability and quality; • Create queries and reports in SQL Server to support requests; • Develop and maintain applications using technologies such as React and MongoDB.

🎯 Requirements

• Internal candidates must meet the criteria established by the internal opportunity program; • Bachelor’s degree in progress or completed in Computer Science, Systems Analysis or Information Technology; • Technical skills in C#, SQL Server, Databases, React, MongoDB and Operating Systems; • Critical thinking, analytical skills and logical reasoning; • Experience in 24-hour assistance/insurance (a plus); • Intermediate knowledge of Microsoft Office.

🏖️ Benefits

• Medical insurance • Dental insurance • Wellhub • Dress code • Meal voucher or food allowance • Transportation voucher • Profit sharing (PLR) • Day off on your birthday • Childcare or nanny allowance • Life insurance • Internal opportunity program