Customer Support Associate

🕒 February 12

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Fanatics, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🎮 Gaming

🛒 Retail

🛍️ eCommerce

Gaming • Retail • eCommerce

Fanatics is building a leading global digital sports platform that aims to enhance the fan experience for over 100 million sports enthusiasts worldwide. The company operates across several divisions including Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming. They offer fans the opportunity to buy licensed fan gear, jerseys, lifestyle products, and headwear, collect physical and digital trading cards, sports memorabilia, and other digital assets, as well as engage in sports betting. Fanatics partners with over 900 sports properties globally, including major leagues, teams, and athletes, and operates more than 2,000 retail locations. The company is committed to corporate responsibility with a focus on philanthropy, diversity and inclusion, brand protection, and sustainability.

📋 Description

• Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues • Model exemplary service through web message, voice, and email channels • Delight Collectors: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction • Build and maintain relationships with repeat Collectors • Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar • Additional duties as assigned

🎯 Requirements

• Positive, Collector-minded individual with a passion to serve • General knowledge of trading cards and collectibles industry • Strong problem-solving abilities and attention to detail • Excellent interpersonal, verbal, and written communication skills • Able to multitask, prioritize, and manage time effectively • Proficiency in MS Suite, including Word, Outlook & Excel • Familiarity with contact center performance metrics (e.g. AHT, CSAT, NPS, schedule adherence) • Experience working through web message, voice, and email interactions with customers • Willingness and ability to work flexible hours, including evenings and weekends, with schedules that adjust quarterly