Product Manager – NetZero

🕒 March 11

🗽 New York – Remote

🗽 New York – Remote

💵 $125k - $156k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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Fanatics, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🎮 Gaming

🛒 Retail

🛍️ eCommerce

Gaming • Retail • eCommerce

Fanatics is building a leading global digital sports platform that aims to enhance the fan experience for over 100 million sports enthusiasts worldwide. The company operates across several divisions including Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming. They offer fans the opportunity to buy licensed fan gear, jerseys, lifestyle products, and headwear, collect physical and digital trading cards, sports memorabilia, and other digital assets, as well as engage in sports betting. Fanatics partners with over 900 sports properties globally, including major leagues, teams, and athletes, and operates more than 2,000 retail locations. The company is committed to corporate responsibility with a focus on philanthropy, diversity and inclusion, brand protection, and sustainability.

📋 Description

• Own and deliver internal tools and platform features end to end, from defining back-office and operational requirements through development, launch, and iteration • Write clear user stories and product requirements that support operations, chatbot & AI workflows across the FBG operations ecosystem • Partner closely with operations, promotions, analytics, UI/UX, and engineering teams to identify gaps in existing back-end systems and internal workflows, and translate those needs into scalable product solutions • Support chatbot and AI initiatives by collaborating with a Senior Product Manager, operations, and engineering to define use cases, workflows, and tooling that enable automation and intelligent support experiences • Use data, research, and operational insights to inform roadmap priorities and measure product success against defined KPIs • Design and articulate internal user flows, edge cases, and operational journeys to ensure high-quality, efficient, and intuitive tooling for internal users • Partner with engineering teams to build scalable Salesforce-based workflows and additional internal tools platforms that improve operational efficiency and accuracy • Work with third-party partners as needed to enhance or extend internal tools and operational capabilities • Contribute to go-to-market planning for internal tool launches, ensuring operational readiness, documentation, and successful adoption by internal teams • Develop a deep understanding of the FBG platform, operational processes, and the unique role internal tools play in enabling real-money gaming experiences • Operate with a high degree of autonomy, independently driving problem discovery, requirements definition, and delivery of internal tools while aligning closely with senior product leadership and cross-functional partners

🎯 Requirements

• 3 plus years of experience as a Product Manager, preferably in an agile, B2C digital product organization • 3 plus years of experience owning end-to-end product features, including back-office workflows, backend system requirements, data needs, and front-end functionality • Experience building products for internal or operational users (e.g., promotions, customer support, risk, compliance, or content teams) preferred • Familiarity with Salesforce-based tools or CRM / CMS platforms preferred • Exposure to AI-, automation-, or chatbot-related product initiatives preferred, with the ability to support more senior product leadership in this space • Strong ability to partner effectively with engineering teams and clearly communicate technical and product requirements • Excellent written and verbal communication skills, with the ability to clearly articulate product decisions and tradeoffs • Highly collaborative, with a track record of working cross-functionally across operations, analytics, design, and engineering teams • Experience in the online gaming, betting, or casino industry is a plus, but not required.

🏖️ Benefits

• Medical • Dental • Vision • 401K • Paid time off • GymPass • Pet Insurance • Family Care Benefits • Free Shipt deliveries • $700 to set up your home office