Customer Service Supervisor, English Speaker

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FARFETCH

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

🛍️ eCommerce

👗 Fashion

🛒 Retail

eCommerce • Fashion • Retail

FARFETCH is a global fashion online platform connecting consumers with luxury brands and boutiques. Offering a wide range of products in womenswear, menswear, and kidswear, FARFETCH provides unique shopping experiences through its website and app. Customers can enjoy various benefits such as free shipping on selected items, exclusive member offers, and sustainable services like selling designer bags. The company supports cryptocurrency payments and offers discounts for students and youth. FARFETCH is committed to sustainability and protection of intellectual property, ensuring a high standard of customer service and satisfaction.

📋 Description

• Oversee the customer service team daily work towards operational targets; • Train/coach team members; • Handle customer escalations; • Identify key areas for improvement in terms of the standards of service, current policies, operative mode towards efficiency and customer/client satisfaction; • Propose projects and initiatives to tackle those areas for improvement and oversee its implementation and success; • Be the face of FARFETCH and bring the Voice of the Customers to our partners;

🎯 Requirements

• Experienced in customer service, preferably in a fashion retail environment; • Able to work under pressure in a fast-paced environment; • Able to confidently lead and organize a team; • Critical thinking to contribute to service improvement; • Analytical skills; • Knowledgeable of fashion/fashion brands; • Proficient in using IT systems, both customer service specific and windows packages; • Excellent in verbal and written communication skills - Fluent English mandatory; • Able to exceed customer expectations; • Excellent in listening; • Hardworking and passionate; • Available to work on rotating shifts if required.

🏖️ Benefits

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.