Customer Care Representative

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 23 days.
• No salary listed.

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Farmers Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

🚘 Automotive

💼 Consulting

🏥 Healthcare

💰 $300M Debt Financing - Farmers Insurance on 2024-10

Automotive • Consulting • Healthcare

Farmers Insurance is a U. S. -based insurance group that provides personal and commercial property & casualty insurance, life insurance, and financial services through a network of independently operated agencies. The company offers programs to build, buy, or work for agencies—providing training, coaching, and business support—and distributes products through multiple affiliated insurers and financial services entities across states.

📋 Description

• Assist internal and external customers with moderately complex insurance-related issues • Respond to inquiries about insurance matters • Interact with customers, agents, and others to resolve issues involving policy provisions and conditions • Evaluate and interpret policy information within prescribed authority limits • Access account information while communicating through multiple systems and platforms • Use account information, product knowledge, and compliance or legal knowledge to make recommendations or decisions • Thoroughly document customer interactions and outcomes • Escalate unresolved issues requiring advanced support • Build knowledge through self-directed learning • Stay informed about underwriting, policy guidelines, compliance, and legal requirements • Maintain department knowledge resources • Identify customer concern trends and patterns • Recommend process improvements to leadership • Partner with Policy Support, Claims, Underwriting, and other departments • Work with external vendors when needed to address customer needs • Follow assigned schedules and time-off request procedures

🎯 Requirements

• High School Diploma or equivalent required • Personal Lines or Property and Casualty license may be required for this role • If required, licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired • 1 year of experience in insurance or related field preferred • Experience providing customer support within a high-volume, complex environment preferred • Valid, local legal authorization to work in the country where the role is based at the time of hire • Ability to work an assigned, tightly regulated schedule • Ability to continuously operate a computer for extended periods of time • Ability to sit or stand for extended periods, up to a full work shift • Ability to perform occasional bending, twisting, pulling, stooping, and overhead/below-knee reaching • Ability to occasionally move, lift, carry, and place objects weighing 0–10 pounds without assistance • Ability to listen to, interpret, and differentiate auditory information at normal speaking levels • Ability to visually verify, read, and locate information and materials • Physical dexterity to repetitively operate a keyboard and other office equipment for a full work shift

🏖️ Benefits

• Competitive salary opportunities • Performance-based bonuses • Comprehensive benefits • Ongoing training and development resources

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