Mid-level Product Designer

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🕒 June 5

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FCamara Consulting & Training

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

🤖 Artificial Intelligence

Consulting • eCommerce • Artificial Intelligence

FCamara Consulting & Training is a Brazilian multinational firm specializing in digital transformation and consulting services. With over 17 years in the market, FCamara's ecosystem focuses on innovation, e-commerce, digital strategy, and the integration of technology solutions such as artificial intelligence and cybersecurity. The company collaborates with a variety of sectors including retail, healthcare, finance, and logistics, empowering more than 1,000 businesses to evolve in the digital realm.

📋 Description

• Map and design journeys: Define navigation flows, decision trees, scripts, and information architecture specific to conversational interfaces (chatbots, virtual assistants, messaging channels). • Research and validation: Conduct user research, dialogue usability testing, and data analysis to understand needs, behaviors, and communication friction points. • Specialized prototyping: Create wireframes, conversation flows, and prototypes to validate and refine interactions with users and internal stakeholders. • Tone and voice assurance: Develop and apply the brand's personality, tone, and voice in interactions, ensuring natural, fluid, inclusive language focused on problem-solving. • Data-driven decisions: Analyze interface performance metrics and run tests to optimize existing flows. • Collaboration and design advocacy: Present and defend design and UX writing decisions, explaining the strategic rationale behind flow and microcopy choices.

🎯 Requirements

• Familiarity or experience with Generative AI, LLMs, and NLP (Natural Language Processing). • Experience with product metrics and bot performance (e.g., CSAT, CES, conversion/resolution rate). • Communication skills • Leadership • Empathy • Teamwork • Conflict resolution