Field Training and Product Support Specialist

🕒 April 16

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Fellers

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

🛒 Retail

Retail

Fellers is a company that specializes in offering a wide range of vinyl films and products. They provide various products including color-changing wrap vinyls, inkjet wrap vinyls, sign and craft vinyls, and paint protection films. The company caters to customers looking for high-quality vinyl materials for different applications such as vehicle wraps, signage, and craft projects. They emphasize on offering products from well-known brands like 3M, with a focus on quality and innovation in print and wrap film technologies. Fellers also provides hardware products such as eco-solvent printers for printing and laminating purposes.

📋 Description

• Facilitate hands-on installation training for automotive films (PPF, window film, and vinyl wrap), ensuring consistent learning outcomes and adherence to best practices • Deliver clear technical explanations of film behavior, product differences, application techniques, and troubleshooting methods. • Provide technical support and product guidance to internal sales teams and external installer customers across branded and private-label offerings. • Partner closely with sales to support pre- and post-sale customer needs, helping drive product adoption and customer success. • Act as the primary technical resource for Cheetah Wrap and Fellers Black, ensuring strong product knowledge for internal and external partners. • Develop and maintain training materials, agendas, curriculum frameworks, key learning objectives, and site requirements aligned with product specifications. • Contribute insights to the ongoing development of the training program, including course mix, delivery methods, and operational processes. • Continuously update and expand product knowledge to support accurate training, customer guidance, and sales growth. • Establish and maintain a safe, professional, and well-organized training environment in all locations. • Take initiative to understand customer needs and recommend solutions that enhance product outcomes and usage. • Travel approximately 32 weeks per year to conduct training, visit customer sites, and support industry-related activities. • Build strong, trusted relationships with customers through professionalism, expertise, and consistent follow-through.

🎯 Requirements

• Minimum of 3 years proven installation experience with automotive films, including paint protection film (PPF), window tint, and vinyl wrap. • Minimum of 3 years experience in a training environment, responsible for developing training content, agendas, and instructional materials. • Documented experience delivering installation training or conducting technical demonstrations in a professional environment. • Strong technical understanding of automotive films and prior exposure to wrap shop or production environments. • Valid and current certifications (or ability to certify on the job) from 3M or Avery Dennison in relevant automotive film products required, Avery BWF a plus. • Strong written and verbal communication, customer interaction, and problem-solving skills in technical contexts. • Proficient in Microsoft Office Suite, ability to learn Salesforce. • Preference for candidates based in the Central Time Zone.

🏖️ Benefits

• Health insurance • Paid time off